Total Scam…Don’t waste your money I’m sad to be writing this as I was stoked to find couch covers that we loved. However we ordered 2 couch covers from couchsavers.com back in May (over 3 months ago) and have still not received them. The tracking information gets updates about once every month as is constantly shipping and arriving from different locations than previously posted (different final destinations and departures it doesn’t add up) they have refused to refund us due to “it days it is on route”. Completely Inexcusable!! It is a scam, don’t waste your money on a product that never arrives.

Reached out to customer service to get… Reached out to customer service to get their recommendations on size—sent them measurements and a picture of my couch. They recommended a certain size which I then purchased. It took two and a half months to arrive and didn’t fit. They were not willing to assist me in exchanging and instead insisted that I pay shipping to return and a $20 restocking fee meaning I would get less than 50% of my money back. Waste of money, would not recommend!!

Ordered a 2 seater and a 4 seater only… Ordered a 2 seater and a 4 seater only received 2 seater. Alerted customer service immediately. Followed by a series of back and forth emails, pictures of packaging, etc. only to be told that I had free shipping and they don't cover lost or stolen items (which they determined that fedex says they received both seaters). I guess I'm just out due to no fault of my own. They told me to purchase more items from them and they can offer me a discount!! It took almost two months of waiting before I got anything and when I get it - i'm ripped off! Buyer Beware!!!!

Shipping delays... I waited over a month for my order to ship. I understand about the COVID delays. I work in retail sales and have been greatly affected with covid inventory constraints too. However, your website kept advertising 2-3 day shipping and “quick shipping times” all month long. I chatted with tech support 5 times! It took 5 times to escalate my order. It finally shipped but I am still waiting for delivery

Finally splurged I had been looking at couchsavers for about a month, finally splurged and got an extra 20% off which was great! Everything was user friendly, the videos were very helpful to show the product and measurements helped me pick exactly what I needed for our sectional!