I ordered my couch covers on November… I ordered my couch covers on November 8th and over 6 weeks later, they still hadn't been sent. The customer service staff were apologetic but nothing ever seemed to move. There was no communication and they keep blaming it on the courriers. I was so beyond frustrated at the lack of transparency and false promises that I ended up cancelling my order. Will order from someone else.

Great customer care Great customer care, delivery was delayed and I was contacted at every step if the delivery process to make sure I was happy and BBC all went smoothly. I have recommended to a few members of family and friends. Arrived faster than expected! Amber

Always keeping you updated! I have not received my CouchSavers yet but I am super excited. I am supposed to get it this Friday, July 31st. I am appreciative for CouchSavers keeping me updated on my order status! I have 4 dogs and one of them especially is a couch potato so I know the CouchSaver I picked will be the perfect fit for me and my furry children!

Dishonest Dishonest I thought this was somewhere where you could look at course options, turns out they just pick the course for you and get the people selling it to pester you.

Reached out to customer service to get… Reached out to customer service to get their recommendations on size—sent them measurements and a picture of my couch. They recommended a certain size which I then purchased. It took two and a half months to arrive and didn’t fit. They were not willing to assist me in exchanging and instead insisted that I pay shipping to return and a $20 restocking fee meaning I would get less than 50% of my money back. Waste of money, would not recommend!!