Total Scam…Don’t waste your money I’m sad to be writing this as I was stoked to find couch covers that we loved. However we ordered 2 couch covers from couchsavers.com back in May (over 3 months ago) and have still not received them. The tracking information gets updates about once every month as is constantly shipping and arriving from different locations than previously posted (different final destinations and departures it doesn’t add up) they have refused to refund us due to “it days it is on route”. Completely Inexcusable!! It is a scam, don’t waste your money on a product that never arrives.

Shipping delays... I waited over a month for my order to ship. I understand about the COVID delays. I work in retail sales and have been greatly affected with covid inventory constraints too. However, your website kept advertising 2-3 day shipping and “quick shipping times” all month long. I chatted with tech support 5 times! It took 5 times to escalate my order. It finally shipped but I am still waiting for delivery

Would be nice to actually receive this… Would be nice to actually receive this item. It’s been over 2 weeks since ordered, with no one from customer service is able to tell me when the item will be delivered. Buyer beware this ships from China (I didn’t realize this when purchased), and it was not communicated that there would be such a shipping delay. When I asked to cancel the order and receive a refund, I was refused. If you need or want something within a reasonable timeframe, shop domestic for now.

Couchsavers cares about their customers Couchsavers is very customer friendly and has been quick to provide updates and answers to my shipment. The people there obviously care about their customers and their needs. I did have an inquiry about my product shipment and my question was answered quickly.

Reached out to customer service to get… Reached out to customer service to get their recommendations on size—sent them measurements and a picture of my couch. They recommended a certain size which I then purchased. It took two and a half months to arrive and didn’t fit. They were not willing to assist me in exchanging and instead insisted that I pay shipping to return and a $20 restocking fee meaning I would get less than 50% of my money back. Waste of money, would not recommend!!