NO REPLY TO NUMEROUS REQUESTS Ordered Topacio Light Blue 2x10 subway tile and coordinating Topacio Light Blue 2x10 bullnose in November. Was told the bullnose was backordered until December 4th. Waited and when the bullnose arrived and the installer opened the boxes it is NOT bullnose, but more field tile. My "rep" asked me to email photos, I did so on December 13th, today is the 18th with no response. My rep has not yet responded to three voice messages and two emails.... I am left hanging. I am a custom home builder, this can't happen as I don't know what to tell my customer!!

Expensive shipping with destroyed tile I ordered for a small kitchen backsplash job. Their shipping cost hiked the cost by $3/sq ft. The tile arrived poorly packed in eco-friendly shredded paper with 30% of the tile destroyed. Customer service responded relatively quickly but their resolution and return policy is pretty limited. The whole experience delayed the job. I would not order from Tilebar again. Maybe OK if you have one of their stores close but shipping seems over their competence level

Beautiful Tile and great Service We recently ordered some Optoro Juneau Sandstone Dark Gray vinyl tile for a closet remodel. The product looks great and installed easily. The only issue I had was the sample color was much lighter than the actual tile we installed. I know run to run there are differences in colors but it was not even close. That being said I will probably order some more to use in our bedroom.

Nice tile but huge delays Nice tile but huge delays. I placed an $6,000 order on March 1 and most of it hasn’t even shipped as of April 2. I was told it was because they moved warehouses. OK?? That’s not my problem. They did give me a small refund for the delay, but this is holding up my whole project. The samples I ordered in January also took forever to ship. They also don’t notify you of shipment or send you a tracking number. They just tell you the day before that it’s being delivered the next day. Wouldn’t use them again.

I work for Home Depot and had a… I work for Home Depot and had a customer who wanted to order special order tile from Tilebar for an install of a backsplash- we only partially received the order with one of the boxes damaged so we sent one of the boxes back and called Tilebar - and we called Tilebar again and got hung up on after we stayed on the phone with them for over 30 mins so then I called again and they hung up on us again after they transferred us - then I called again and someone gave me an email address because they couldn't help me. Now my customer is frustrated because of the tile hold up we cannot proceed with installation. We ordered the tile over a month ago, its been over a week and nobody has even answered the email that was sent and I keep calling Tilebar and I still keep getting hung up on. Will never encourage anyone to order from Tilebar ever again.