Zachary Sumner an Outstanding Sales person at Tilebar… Zachary Sumner is one sales person who made me come back to Tilebar over and over again. Top notch sales person who sounds genuine and will go to great lengths to help you. With this quality of employees I am sure Tile Bar will reap great benefits and reach an exponential growth vis a vis its competition.

Damaged tiles 3 orders in a row 3 orders in a row the tiles came in smashed to pieces. They do the absolute bare minimum to protect their shipments. The first order was 30 sheets of mosaic tile with 28 sheets smashed. The second order was tile for a full shower. The boxes had ripped open and the tile fell through the pallet which smashed it up. Zero padding or protection. The replacement tiles took 2 weeks and came in smashed. They only used some thin foam sheets in the box. I would never recommend ordering from them. I’m behind 3 weeks on my job and my customer is not happy.

NO REPLY TO NUMEROUS REQUESTS Ordered Topacio Light Blue 2x10 subway tile and coordinating Topacio Light Blue 2x10 bullnose in November. Was told the bullnose was backordered until December 4th. Waited and when the bullnose arrived and the installer opened the boxes it is NOT bullnose, but more field tile. My "rep" asked me to email photos, I did so on December 13th, today is the 18th with no response. My rep has not yet responded to three voice messages and two emails.... I am left hanging. I am a custom home builder, this can't happen as I don't know what to tell my customer!!

Expensive shipping with destroyed tile I ordered for a small kitchen backsplash job. Their shipping cost hiked the cost by $3/sq ft. The tile arrived poorly packed in eco-friendly shredded paper with 30% of the tile destroyed. Customer service responded relatively quickly but their resolution and return policy is pretty limited. The whole experience delayed the job. I would not order from Tilebar again. Maybe OK if you have one of their stores close but shipping seems over their competence level

Tilebar Is All That’s Needed! I so glad in stumbled upon Tilebar online! I order multiple samples which were inexpensive and arrived quickly. When I finally decided on tile for a bathroom and kitchen backsplash, the products, to include grout, also arrived quickly and very well packaged. I spoke to a salesperson once regarding a trim and she was very helpful and the website has been very easy to navigate. I’ll use Tilebar again for my upcoming projects, without a doubt!