I work for Home Depot and had a… I work for Home Depot and had a customer who wanted to order special order tile from Tilebar for an install of a backsplash- we only partially received the order with one of the boxes damaged so we sent one of the boxes back and called Tilebar - and we called Tilebar again and got hung up on after we stayed on the phone with them for over 30 mins so then I called again and they hung up on us again after they transferred us - then I called again and someone gave me an email address because they couldn't help me. Now my customer is frustrated because of the tile hold up we cannot proceed with installation. We ordered the tile over a month ago, its been over a week and nobody has even answered the email that was sent and I keep calling Tilebar and I still keep getting hung up on. Will never encourage anyone to order from Tilebar ever again.

Beautiful Tile and great Service We recently ordered some Optoro Juneau Sandstone Dark Gray vinyl tile for a closet remodel. The product looks great and installed easily. The only issue I had was the sample color was much lighter than the actual tile we installed. I know run to run there are differences in colors but it was not even close. That being said I will probably order some more to use in our bedroom.

Long item delay. Very bad experience! Don’t order from TileBar if you want your items on time!! Ordered March 3, was told 14 day delivery and items are still not here March 36. I am being told you have staffing issues and will be at least another 10 days!! You are holding up my entire project!!! All they said is I could cancel but if I cancel I start over with someone else so I would still have my project delayed. I want my item shipped and not another 10 days of processing before I even find out when it is coming!!! And my project is already delayed no matter what at this point. Very upset!

I was sent the wrong tile I was sent the wrong tile. I just needed to be sent the correct tile at no cost, does that too difficult? I called, emailed numerous times. I was on hold for 3 hours!! Nobody helped me. They could readily take a new order for the correct tile if I paid for it again!! Tile bar has no interest in retaining customers.They should be out of business soon!! Can’t wait

I am shopping for a bathroom floor tile… I am shopping for a bathroom floor tile for a room with an existing bath tub surround and countertop. Ive had carpet there for far too long. The Romanesque looking existing tile i still love. Tile bar made it easy to shop samples I could lay next to my existing tk see how f the color and texture coordinated well. It took a dozen or so samples to find the one. The subtle color differences between similar samples really showed up in the rooms light.