Garbage return policy, rude customer service Bought online because we thought their return policy was good in case we needed a different size/color. Little did we realize it would send us down a rabbit hole where their customer service is forcing us to pay for returns and keeps changing the policy from what is shown online.

A 3rd great rug from boutique rugs! Feeling very confident about purchasing from boutiquerugs.com since I’ve hit 3 out of 3 home runs purchasing rugs from this site. Ordered one for our bedroom-gorgeous! One for our dining room-perfect! The 3rd one was for my husband’s office at work. It made (& somehow enlarged the look of) the room! Attractive, soft, sturdy rugs. I won’t bother ordering elsewhere with this rate of success. The reason choosing is easy, I think, is because they list the colors in each rug, the thickness of each rug, and have an array of pictures to show how the rugs look in real rooms. Let’s not forget the great prices!

I would not recommend buying from this… I would not recommend buying from this company. Unclear return policy. Item does not look anything like the image online. Poor quality for the price point. $30 return fee, plus they will not send a return shipping label until you send them a photo of the item all packaged up and ready to be shipped back. With the way the items are packaged, it would be very difficult to reuse the packaging the rugs come with. So I needed to buy a rug shipping bag. It cost me $45 in total to return the rug and several days of waiting. Online companies I would purchase from offer a much more streamlined shopping experience.

Quick delivery Quick delivery! Looking forward to this rug lasting me longer than my previous ones. This one’s washable! I wish I knew how to upload a picture of it. It arrived folded but flattened out in about 2 days.

Above and beyond They addressed a concern that I had with one of the rugs I purchased and, even though I didn’t expect it, they offered compensation. I really appreciated this type of customer service.