Will buy again! Boutique rugs provides a quality product at reasonable and affordable pricing. I had a small issue with one of the three rugs that I ordered. I reached out to customer service and within 24 hours they corrected the issue and provided an alternative. They were quick to arrive and look great in my new home!

Garbage return policy, rude customer service Bought online because we thought their return policy was good in case we needed a different size/color. Little did we realize it would send us down a rabbit hole where their customer service is forcing us to pay for returns and keeps changing the policy from what is shown online.

Above and beyond They addressed a concern that I had with one of the rugs I purchased and, even though I didn’t expect it, they offered compensation. I really appreciated this type of customer service.

avoid ordering from here avoid ordering from here. rug fell apart within a few months. absolutely horrible customer service. they do not care about their customers.

Just ordered my first rug from Boutique… Just ordered my first rug from Boutique Rugs and it has been a good experience. The rug arrived in good condition, and in packaging that would be easy to re-use for a return. Luckily, the rug I ordered fit perfectly in our space and I've already gotten many compliments on the rug. My main reason for buying the rug is that it is supposed to be washable. So far, so good!