Quick delivery Quick delivery! Looking forward to this rug lasting me longer than my previous ones. This one’s washable! I wish I knew how to upload a picture of it. It arrived folded but flattened out in about 2 days.

Terrible experience Terrible experience. I purchased the rug and they changed sizes on me during the point of sale. I called the company immediately to cancel the order (2 mins), and they could not stop the process and billed and shipped it to me anyway. Now, I am responsible for paying to ship it back to get a refund. Never do business with boutiquerugs.com

Happy with the rugs, one issue resolved I am very happy with the rugs I bought. There was however an issue with the ordering part. Specifically, I changed my mind on the sizes I purchased and was told I could cancel within an hour of placing the order. I was well within an hour but the computer wouldn't let me cancel. From that point there were multiple other problems but Arthur in customer service got the problems solved and I'm happy with the rugs.

Be very careful when using a gift card Be very careful when using a gift card! Example: if you buy a rug for $300, use a $100 gift card, $200 on your credit card, then return the rug, they will refund $280 (-$20 restock fee) to a gift card. They do not care if you paid any portion with your credit card! If they see a gift card was used, your entire refund will go to a gift card to Boutique Rugs. It is so ridiculous!!

Above and beyond They addressed a concern that I had with one of the rugs I purchased and, even though I didn’t expect it, they offered compensation. I really appreciated this type of customer service.