Above and beyond They addressed a concern that I had with one of the rugs I purchased and, even though I didn’t expect it, they offered compensation. I really appreciated this type of customer service.

Will buy again! Boutique rugs provides a quality product at reasonable and affordable pricing. I had a small issue with one of the three rugs that I ordered. I reached out to customer service and within 24 hours they corrected the issue and provided an alternative. They were quick to arrive and look great in my new home!

Just ordered my first rug from Boutique… Just ordered my first rug from Boutique Rugs and it has been a good experience. The rug arrived in good condition, and in packaging that would be easy to re-use for a return. Luckily, the rug I ordered fit perfectly in our space and I've already gotten many compliments on the rug. My main reason for buying the rug is that it is supposed to be washable. So far, so good!

Quick delivery Quick delivery! Looking forward to this rug lasting me longer than my previous ones. This one’s washable! I wish I knew how to upload a picture of it. It arrived folded but flattened out in about 2 days.

Be very careful when using a gift card Be very careful when using a gift card! Example: if you buy a rug for $300, use a $100 gift card, $200 on your credit card, then return the rug, they will refund $280 (-$20 restock fee) to a gift card. They do not care if you paid any portion with your credit card! If they see a gift card was used, your entire refund will go to a gift card to Boutique Rugs. It is so ridiculous!!