Curious that you would ask my opinion Good products and excellent initial contact. Very informative and helpful.. Trouble is that my order has never been completed! I've emailed and recieved responses but as of yet I have not recieved all the products I paid for!! I'd honestly given up. I figured I'd have to chalk this one up to experience. What happens now will determine two things... my future business and the real quality of the company.. We'll see huh

EXTREMELY CONCERNED WITH RECEIPT OF MY… EXTREMELY CONCERNED WITH RECEIPT OF MY PURCHASE FROM THIS GROUP!! Invoice# CS-19760 I have been waiting now for the past couple of months to be contacted by someone at your place of business with an update on the delivery of my purchased BBQ Island. I have not received a response email, message or phone call in regards to any of my recent contact attempts I also made. When will I receive the bbq island I purchased!! As I have stated over and over again in my emails, live chat requests, instant messages, and my phone messages, contact me ASAP! Toli

Very Poor Customer Service I placed an order for 19" stainless steel insert. I was shipped (2) 25" SS inserts. I called customer support and got a phone call back within (2) days. The gentleman left message and stated how sorry he was I received wrong merchandise. He stated I would get an email with return authorization but could wait till I received correct product to return. It has now been over a week and nothing no email. I have left an additional (2) messages and no replies. Getting ready to stop payment.

Would not purchase from them again. Poor communication Waited 2 weeks for my "in stock" item. Still had not shipped and no email updates about the status. Purchase did not show up on my account page. Called 800 number and its not the company. They can not answer any question and just take down your information. I will say once I disputed the charges with PayPal I received a refund the same day. Repurchased the same product from other on line retailer and it was at my house in 3 days.

Product in stock when ordered Product in stock when ordered. After waiting one week for tracking, I emailed for status with no response. I then left message on site contact form with no response. I then called and had to leave message which was returned at 7 pm that night and was told product was out of stock and would not be back in stock until next month. No attempt to inform me of delays or issues and it took three attempts to get status. I immediately canceled order and went to their competitor who had exact same product in my hands two days later. It goes without saying I will never use this company and I repeat my experience every chance I get. Consider yourself lucky for the second star.