Curious that you would ask my opinion Good products and excellent initial contact. Very informative and helpful.. Trouble is that my order has never been completed! I've emailed and recieved responses but as of yet I have not recieved all the products I paid for!! I'd honestly given up. I figured I'd have to chalk this one up to experience. What happens now will determine two things... my future business and the real quality of the company.. We'll see huh

Returned damaged goods and had to dispute credit card charges to get a refund. I ordered the wrong unit, they replaced it no charge but billed me twice, once for each log unit. Second unit arrived in pieces. The delivery timeline was slow to arrive and I had to ship back the damaged unit. At which point, I cancelled my order all together. After verifying the return delivery of both units to the distributor through UPS I still did not receive a credit for two charges of over $900 each. Had to file a dispute with the credit card company. NEVER again!

poor customer service Still haven't received my order- 13459-, and no one from customer service returns calls or emails. I just want a shipping update. I'm sure their product will be of the same quality if I ever receive it. I'm in retail, so not asking for much.

Great Product, Challening Communication We love this company for their fantastic products. However we ordered the product and were told it shipped about four times before we finally got confirmation. We called and didn't get calls back. We emailed questions without a great response. The product is the best, so we will probably keep ordering, but if it is a timely situation, you might want to order many weeks in advance.

Order online, not by phone If you can order online you won't have any problems. They are a good company with trustworthy products, and they get the product out of the warehouse very fast. On two separate orders they called me back several days later after leaving them a message. In each case, I had already ordered the item online. I even had tracking numbers. In short, I will continue to order from Cornerstone but only online.