Terrible customer service After waiting 2 weeks for my product, which I was entirely ok with, it never arrived. I Then called to inquire about the delay. With no answer, I left a message explaining the situation and asking that a rep please call me back. The following day with no notification my order was cancelled and refunded. I then called again, now annoyed that after waiting 2 weeks my order was just cancelled without notification or warning. The rep then explained they no longer have the item in stock. I should have been notified and not had to reach out on my own. What if I didn't call, would they have just held my $1,000 purchase...

Right price, fast service, good followup. I would buy here again and suggest that others do also. You usually do not get through to a customer rep when you call. However, they always call back when you leave a message. Lean staffing probably enables their excellent pricing compared to other vendors.

if I could give a negative number I would after ordering a week had lapsed and tried to get in touch w customer service. if you try, you get the voicemail box so i tried the order desk. they gave the standard line they read "due to high call volume they are busy, etc. can i take a message?" with no response back from customer svc. i tried this about 4 or 5 times, the only way i was able to communicate directly was through chat. finally after 2+ weeks i asked to cancel my order and by miracle the order was shipped out already. terrible customer service and response. by the way the order desk were simply outsourced call center employees, not their own employees so i finally figured out why it sounded like they were reading from a script when i asked to speak to customer service.

GREAT Service CHEAP Prices I bought some Fireglass from Cornerstone Mantels & Fireplace and the price half of what I could find anywhere else online or locally. Direct ship from the manufacturer. No hassle, no frills just simple, easy, inexpensive and fast service. They are my new "go to guys" for my all my fireplace needs.

EXTREMELY CONCERNED WITH RECEIPT OF MY… EXTREMELY CONCERNED WITH RECEIPT OF MY PURCHASE FROM THIS GROUP!! Invoice# CS-19760 I have been waiting now for the past couple of months to be contacted by someone at your place of business with an update on the delivery of my purchased BBQ Island. I have not received a response email, message or phone call in regards to any of my recent contact attempts I also made. When will I receive the bbq island I purchased!! As I have stated over and over again in my emails, live chat requests, instant messages, and my phone messages, contact me ASAP! Toli