If I could give 0 stars I would If I could give 0 stars I would. Ordered a massage chair Jan 22,2024. Expedited shipping and said it would be delivered between Jan 29 and Feb 6. We call on the 10th and they said that it should ship "shortly". Could not give me a date. Called the next week and I get the same statement "shortly". After continuous calls and continuous "shortly's" customer service quit answering calls, emails or anything. We finally called a store and a manager was able to get us some information. It had just been sitting in their warehouse. No shipping info or anything. We finally received it April 2 2024. NEVER EVER AGAIN WILL WE ORDER FROM THIS PLACE. If it hadn't came when it did we were filing disputes with credit card. Horrible business, horrible customer service.

The bed is what was expected The bed is what was expected . When buying the bed shipping details are given a week later and it’s hard to track the package with out calling and speaking to several people it’s like you buy the product and wait for them to contact you which was quite odd to me . It sucked not knowing when the bed will arrive until 3 days prior . Delivery team was suppose to remove old mattress and they were not helpful the came while it was raining and did not call prior to arrival and we’re very unhelpful .

Gift Card Scam - Bad For Business I purchased a mattress from Sleep Galleria and never received the $300.00 Visa gift card promised, even after numerus follow ups. I've been following up almost every week and have not received any updates, responses or acknowledgement from "support@sleepgalleria . com". Yet, every time when I called for a status, I've been told to email support@sleepgalleria . com. There's a 90 day waiting period to file for the gift card. Not sure if I can even dispute the charge since it's pass 90+ days from purchase. I called the manager at the location where I purchased the mattress, he said gift card is handled by Corporate. No responses from Emily at Corporate to date.

Same experience as others... SCAM. Do NOT order from this alleged company. Same experience. Paid $2000 for nothing. Sent me a tracking number with a delivery company which was a nonexistant. Got an answering machine saying you're calling during non-business hours. SCAM. I finally reached a store who advised that they filed bankruptcy and call my credit card company for a refund. FRAUDULENT! AND THEY'RE STILL ONLINE AND SENDING ME ADS! DO NOT GET SCAMMED! STEER CLEAR. I'm calling the state attorney general's office. I'd give them a minus 5 stars if I could. It's taken me from February until now to even know that this "shipping" never occurred, nor wouldn't!

Phil is incredible and patient and the… Phil is incredible and patient and the man you want to talk to for the best overall best purchase on your new mattress. This is my second purchase from SleepGalleria.com and I’ve referred customers to this website before I trust them and their professionalism. But Phil was top notch. I’m looking forward to sending more referrals to Phil because he made my second purchase even more seamless and easier than the first! Thank you a thousand time over! You’re a rockstar Phil and thank you Sleep Galleria!