If I could give 0 stars I would If I could give 0 stars I would. Ordered a massage chair Jan 22,2024. Expedited shipping and said it would be delivered between Jan 29 and Feb 6. We call on the 10th and they said that it should ship "shortly". Could not give me a date. Called the next week and I get the same statement "shortly". After continuous calls and continuous "shortly's" customer service quit answering calls, emails or anything. We finally called a store and a manager was able to get us some information. It had just been sitting in their warehouse. No shipping info or anything. We finally received it April 2 2024. NEVER EVER AGAIN WILL WE ORDER FROM THIS PLACE. If it hadn't came when it did we were filing disputes with credit card. Horrible business, horrible customer service.

I ordered a massage chair and paid with… I ordered a massage chair and paid with a credit card. The website indicated the chair would be delivered by Jan. 31. Well into February, I hadn't received delivery. I called, talked to someone who said it would be delivered the following week. Nothing... Then I emailed and texted and attempted another call. No response from any! I contacted my credit card company and issued a dispute. They have until the end of March to respond, but so far nothing after more than 3 weeks. Don't trust these people!

BEWARE when ordering from them!! BEWARE when ordering from this business! I ordered a massage chair over a month ago and still haven’t received it or even gotten an update about it! I was told I would have it delivered from 7-10 business days, and that came and gone. Then I was told the first employee who told me that was mistaken and that it would take about 2 1/2 weeks! Well after that period of time still nothing…called back, was promised I’d have it by the 3rd week and no later than the 4th week, and again still nothing. So now I’m trying to cancel my order…and to my surprise they are not email me back or answering any of my phone calls anymore! Definitely beware of ordering anything from them!!! Sure seems like they are scammers!!

I had a very good experience with Sleep… I had a very good experience with Sleep Galleria. I ordered a massage chair, had some questions and they were very responsive. They shipped my chair three business days after my order was placed. I also got an amazing deal for the chair that another company said "I don't know how they are offering that chair at such a discount!" If you want fast shipping, responsive customer service and a potential discount that nobody can match, I would recommend you check out Sleep Galleria.

I knew someone who worked there... I knew someone who worked there... Horrible ownership, like the absolute worst, bankruptcy, delayed or missing pay with all vendors and employees. Only 'good thing?' the stores smell nice. If it doesn't choke you.