Good Product but very slow services I am happy with the product quality. There were couple of reasons why i gave 3 stars, first of all my order took unusually longer time to arrive. When it did arrive, it was incomplete and i had to go through the process of return and repurchase which was not fun. Also, it was inconvenient to not get customer service when you need it, such as having customer service contact or phone number. I was being helped by email but it takes 24 hours for the rep to get back to me and i would rather just call and sort everything out on a call quickly.

I placed an order on July 19...on July… I placed an order on July 19...on July 30 a shipping label was created and package was never shipped! They were happy to Bill my credit card though so I guess I will have to fight that. They don’t answer the phone and have had no communication except a useless tracking number. Do NOT waste your money here.

Issue was solved I have corrected this review after the the issue was solved. Please note I really like your furniture. However, the communication with shipping was very disconnected and it made me think this site was a Fraud, untrusted. Wish you much success. Best regards, Veronica

Receiving Date Off by a Month I was supposed to receive my order on 2/10. On 2/15, I contacted Dot & Bo. I not only hadn't received my order, there had been no tracking updates since 2/5. Dot & BO responded that once processed, the order would take 20 business days to arrive. So the real delivery date is about one month later than I was told. The response included no acknowledgment that the information they originally provided had no basis in reality. No apology either. I just checked the item I ordered. The web site says delivery by 3/9. More likely delivery would be in April based on my experience. Shipping has been a problem everywhere lately, but no excuse for misleading web sites. I'm going to have the hassle of disputing the charge with my credit card company: I won't pay until I receive my order.

Absolutely horrific Absolutely horrific. After 2+ weeks it says my order is still processing. I’ve tried canceling my order to no avail. I’ve emailed customer support several times with zero response. I’ll be fighting the charge with my credit card company. Don’t waste your money, you will absolutely regret doing business with this company.