Pictures aren't accurate and returning is a nightmare Christmas came within a decent time frame but the pictures on the site are a far cry from reality After hours (literally) trying to get it fluffed to it's full potential it still wasn't much better than a Charlie Brown tree. I could easily see the floor and the walls behind it I tried the auto return link on the site and they wanted $56 to return it. $56 dollars for a less than $300 item. No way they aid that to ship it to me and no way I should have to pay that to ship it back Now I'm in a "3 business day wait for customer support to respond AVOID DOTANDBO AT ALL COSTS

Enjoying my purchases in Central Ohio! I have purchased several items from Dot & Bo for my house over the last several years. The service the company has provided has always been excellent. I love the unique items, such as my hanging shelves made from reclaimed barn wood. Everyone who comes to my home compliments and wants to know where I purchased them. I always give Dot & Bo the credit!

Took awhile to process and ship Took awhile to process and ship my order compared to other companies. I needed to return it, wasn't the right color, so I filled out a return request form. It's been over a week and they are still "processing" my return request. I gave 3 stars because Dot & Bo could improve their speed.

I placed an order on July 19...on July… I placed an order on July 19...on July 30 a shipping label was created and package was never shipped! They were happy to Bill my credit card though so I guess I will have to fight that. They don’t answer the phone and have had no communication except a useless tracking number. Do NOT waste your money here.

Absolutely horrific Absolutely horrific. After 2+ weeks it says my order is still processing. I’ve tried canceling my order to no avail. I’ve emailed customer support several times with zero response. I’ll be fighting the charge with my credit card company. Don’t waste your money, you will absolutely regret doing business with this company.