The worst The worst. Multiple calls to customer no-service. All they do is tell you what they won’t do, they do nothing. Order is weeks late, no call from delivery company to schedule. Eventually found delivery company contact info for my area, called them and scheduled delivery. Today’s delivery day, took two calls to get delivery service to answer the phone, now told delivery will be hours late. No regard for your time. No platitudes about being sorry, and reaching out to you via email, yada yada, please. You have the history and flat don’t care, I understand. Goal here is to warn others so they don’t experience the same.

Exceptional service I ordered a cabinet and after living with it for awhile a mistmatch in finish on one of the drawers was driving me crazy. I reached out and Bianca E. tried to have the manufacturer replace the drawer. When they couldn’t she helped me get the whole piece replaced at no charge. Her outstanding follow through and problem resolution will make One King’s Lane my first look for new furniture.

DO NOT ORDER from One Kings Lane DO NOT ORDER from One Kings Lane. I paid $2500 for a dining set in September a mismatched set, black table with white chairs. I have been calling for 5 months and every time the representative tells me the correct chairs are being shipped. Still hasn’t happened. I have asked to speak with a manager but they put me on hold, then say the manager will call/email me to resolve the issue but it never happens. Horrible customer service. 5 months & still have the wrong order. One Kings Lane if you want to correct this order, my order number is OKB10000747603

Another one of “One Kings Fools" I feel like another one of the “one kings fools” after seeing all the negative reviews. I placed an order in February. Only received a partial order, 2 of 5 items. 10 weeks later I’m still waiting for the other 3 framed art reprints. There was nothing complicated about this order, just 5 framed art reprints. I repeatedly reach out to customer service who can provide no information on the 3 missing items or indication of when they may ship. After 10 weeks of trying to be patient, I’ve given up and need to cancel my order for the 3 items that have never shipped. I am now being told they will NOT fully refund me for the cost of the items never shipped. That I now have to pay a 15% restock fee and shipping cost that they say total over $75.00! A restock fee and shipping for items they NEVER TOOK OUT OF STOCK OR SHIPPED!!! SERIOUSLY!!! I can see saying that for something I HAVE RECEIVED & now want to return, but NOT for something that after 10 weeks they can’t give any reason or indication of when unprovided items might be shipped. THIS PLACE IS DEFINATLY RUNNING A SCAM!!! They offer products that they do not physically possess. Customer service is outsourced to non-english speaking reps who are clearly quoting from a pre-written script of vague lines and provide no details at all. I sincerely wish I'd searched for reviews before ordering. Learned the hard way, but will now be pursuing a fraud charge through my bank as others here have also had to do. Will not be doing business with OKL again!!!

I did receive my headboard I did receive my headboard, it’s nice, but not worth the $600 I paid. The struts for this headboard are too tall…so unless your bed it 26 inches or taller there will be a few inches of a gap btwn the mattress and bottom of this headboard. Customer service says sorry…but nothing they can do. Some day we will all get fed up hopefully and start shopping at brick and mortar stores again.