Nightmare! This place is definitely running a scam. I purchased a framed art print for $375 on March 11, 2024 with a delivery window of March 28-April 3 (Order #782008). As of April 5 there is no shipping notice. I've spoken to 4 extremely rude and aggressive representatives this week who can provide no information on the item nor and indication of when it may ship. They are clearly following a very well-practiced script and have blamed me for reaching out too frequently. I was also told I cannot cancel the order and request a refund, but rather that I must wait until I receive the item and then return it....which likely will never happen. I sincerely wish I'd read the Trustpilot reviews before shopping with them. Learned the hard way but will now be pursuing a fraud charge through my bank as others have indicated.

One Kings Lane and their customer… One Kings Lane and their customer support team stepped up to make my claim the most important item they had to deal with. Jesus A. initially responded promptly to the claim. Roxana took over and her professional, polite, caring emails continued throughout the balance of the process.They communicated constantly with me and made me feel very calm and confident they would resolve my issue completely and they did. In today's disposable, buy it again world they went above and beyond. They never asked anything from me except to know they had satisfied me completely. The team's professionalism was only exceeded by their politeness. Too many companies can take a lesson from the Customer Support Team especially Roxana and Jesus A. at One Kings Lane. Thank you.

The customer service agent was… The customer service agent was horrible. She did not provide an update for my order which was placed over a month and half ago. I have no idea when my order is being delivered and refused to get any further details for me. Additionally, the agent hung up on me without saying anything when I asked my last question and I was very frustrated. I have received no updates as to when my order will be delivered. I will never be buying from here. Instead of saying thank you for your business, I get hung up on and it was disrespectful. I will never purchase from this website ever again.

DO NOT ORDER from One Kings Lane DO NOT ORDER from One Kings Lane. I paid $2500 for a dining set in September a mismatched set, black table with white chairs. I have been calling for 5 months and every time the representative tells me the correct chairs are being shipped. Still hasn’t happened. I have asked to speak with a manager but they put me on hold, then say the manager will call/email me to resolve the issue but it never happens. Horrible customer service. 5 months & still have the wrong order. One Kings Lane if you want to correct this order, my order number is OKB10000747603

Horrible Return Policy Ordered two barstools which did not work for me. Had to pay a restocking fee on each item and shipping costs of $200 each way. Many of these high end online retailers offer free shipping which would have saved me $400. Pay close attention to the fine print of the return policies. Will not order again with these restrictive policies.