Never shopping there again I ordered a couch on August 14, 2020 and paid in full immediately. As of February 19, 2021 I still do not have my couch and every time I talk to them I keep being given a later arrival date. If I could give this company negative stars, I would. I am so beyond frustrated and considering legal action at this point. They have certainly lost me as a customer and I have done my best to spread the word to everyone I know about my horrible experience with them.

This place has really cheap furniture… This place has really cheap furniture and they target poor peaple and take advantage of them once you are in there system they have took my social and attach them to other accounts that's not mines they have also sent someone's account to my address with there social and information I'm taking this to the media...do not buy anything from them they are the Mob

Purveyors of junk Purveyors of junk. Spent in excess of 6k on a bedroom set. Bed collapsed after 20 months due to the installers failing to put washers on the bolts, Upon returning to the store, the saleswoman is ready with a charge sheet of how much it will cost to send ‘Technicians’ out to fix it. In excess of $140.00. STAY AWAY.

HORRIBLE OFFICE EXPERIENCE BRISTOL, VA STORE I was recently in the Bristol, VA store and let me just say Lindsay is fantastic. We bought a new Simmons mattress & box spring set. Overall the office experience was TERRIBLE!!! There was an older lady (I'm pretty sure she said her name was Arlene) and a younger lady working in there as well. The younger lady asked Arlene a question and she was very demeaning and unprofessional to her in front of us & I also feel like she was demeaning with us...almost like we were just an inconvenience to her. I have never in my 65 years of living met someone who was just so awful and full of attitude. I WILL NEVER BE BACK TO GRAND BECAUSE OF ARLENE & I will make sure and let everyone else I know how awful her customer service skills are!!!!!! We will make the extra trip to Johnson City or Kingsport!

The sales representative was fantastic The sales representative was fantastic, he was kind and very helpful. But when I called the billing department to see when I would get my bill and to check to see if they had the correct address, she told me no before I even finished my question. She thought I was asking a financial question that only Wells Fargo could answer, but I completed my sentence after she rudely interrupted me and she oh yeah I can check. It would of made it a lot easier if she would of just let me finish talking before just telling me no. I won’t be buying from here again simply because I don’t want to have to deal with a rude women every time I have to pay my bill or ask a question. I do appreciate the salesman but I won’t be dealing with him for the long run.