HORRIBLE OFFICE EXPERIENCE BRISTOL, VA STORE I was recently in the Bristol, VA store and let me just say Lindsay is fantastic. We bought a new Simmons mattress & box spring set. Overall the office experience was TERRIBLE!!! There was an older lady (I'm pretty sure she said her name was Arlene) and a younger lady working in there as well. The younger lady asked Arlene a question and she was very demeaning and unprofessional to her in front of us & I also feel like she was demeaning with us...almost like we were just an inconvenience to her. I have never in my 65 years of living met someone who was just so awful and full of attitude. I WILL NEVER BE BACK TO GRAND BECAUSE OF ARLENE & I will make sure and let everyone else I know how awful her customer service skills are!!!!!! We will make the extra trip to Johnson City or Kingsport!

Never shopping there again I ordered a couch on August 14, 2020 and paid in full immediately. As of February 19, 2021 I still do not have my couch and every time I talk to them I keep being given a later arrival date. If I could give this company negative stars, I would. I am so beyond frustrated and considering legal action at this point. They have certainly lost me as a customer and I have done my best to spread the word to everyone I know about my horrible experience with them.

Poor communication Ordered a mattress and frame. Was told 2 week delivery. Mattress delivered after 6 weeks. Was told delivery was delayed due to the mattress warehouse closing for a week to celebrate 4th of July. We showed up at the store to question the continued delay (before delivery) and were told the mattress showed up 3 days ago but the employee didn’t get a chance to get on their computer for those 3 days to let us know. Mattress was then delivered without frame. We were told the frame order was on a second sheet of paper stapled to the first and never ordered. Staff appears incompetent.

Ordered dining table and 6 stools - Ordered dining table and 6 stools the beginning of November 2021 and received the table and 4 stools in late December and were told the other 2 would be in shortly. Here we are the 7th of February and still not received. We also know that another customer got the same stools off the floor before us even though they weren't supposed to be taken off the floor. Cancelled 2 stools.

This place has really cheap furniture… This place has really cheap furniture and they target poor peaple and take advantage of them once you are in there system they have took my social and attach them to other accounts that's not mines they have also sent someone's account to my address with there social and information I'm taking this to the media...do not buy anything from them they are the Mob