This place has really cheap furniture… This place has really cheap furniture and they target poor peaple and take advantage of them once you are in there system they have took my social and attach them to other accounts that's not mines they have also sent someone's account to my address with there social and information I'm taking this to the media...do not buy anything from them they are the Mob

Customer service is terrible Customer service is terrible. Office associates are rude and unprofessional. They won't send you a bill or set you up with ebills then want you to remember the random due date and when you don't pay it on time they send you a threatening letter. I called to simply ask when was my bill sent by email or mail and they said we don't do that we are paperless. Tried to speak to a manager regarding the billing practices and they were extremely rude and didn't listen to me at all. Filed a BBB complaint regarding the billing practices and they haven't responded in weeks. Still waiting since early June on replacement coffee table since my showed up damaged. Still havent recvd my coffee table on back order with no updates on eta. Reply below is not accurate. I do have an acct and this was meant for Grand Home Furnishings. Happy to take a call from management to resolve these issues. I am sure the team in Newport News VA can pull up my acct.

This is for a lift chair purchased at… This is for a lift chair purchased at Grand Home Furnishings in Winchester, VA. Lift chair, purchased for 86 year old mother, took weeks to arrive, with no date promised for delivery. Delivery truck personnel were rude and very unhelpful. Turned out the chair was not what my mother had hoped for. When called Trudy Dye, to schedule return, all we got was the systems were down. Worst experience ever and would not purchase, recommend or even drive by.

HORRIBLE OFFICE EXPERIENCE BRISTOL, VA STORE I was recently in the Bristol, VA store and let me just say Lindsay is fantastic. We bought a new Simmons mattress & box spring set. Overall the office experience was TERRIBLE!!! There was an older lady (I'm pretty sure she said her name was Arlene) and a younger lady working in there as well. The younger lady asked Arlene a question and she was very demeaning and unprofessional to her in front of us & I also feel like she was demeaning with us...almost like we were just an inconvenience to her. I have never in my 65 years of living met someone who was just so awful and full of attitude. I WILL NEVER BE BACK TO GRAND BECAUSE OF ARLENE & I will make sure and let everyone else I know how awful her customer service skills are!!!!!! We will make the extra trip to Johnson City or Kingsport!

I wish id read the trustpilot accounts… I wish id read the trustpilot accounts for this company first. My bad. Purchased a bed online over the Xmas period and now I can’t get in touch with anybody to arrange delivery. Know one answers the phones, no response to emails. Complete bunch of wastrels that need to go out of business and stop wasting peoples time