Would give it a zero if I could Would give it a zero if I could. Customer service is terrible - he sounds like he sells these out of his trunk. Less than a year and the pad has started to leak - said he wont warranty as a 'manufacturer' warranty because he doesn't know what I do in my house? Very unprofessional and sketchy. DO NOT BUY!

Does not work Does not work. Drop shipping company with high markup.

The Perfect Sleep Pad is unbeatable for… The Perfect Sleep Pad is unbeatable for sleeping comfort!! We've had these for over 10 years and literally can't sleep without it. My husband is always cold and I am always hot so The Perfect Sleep Pad is really the perfect answer for us. We each sleep comfortably through the night. The machine is super quiet and with the remotes you can change temperature anytime of the night. We love ours so much we just ordered another. I'm considering buying a few extra just in case they ever stop selling them! But they last so long - like I said once before in another review - it is a workhorse. I use mine a lot during the night and also during the day at times as I have Chronic fatigue and fibromyalgia. We've tried other types of machines but this one does it all - cools, heats, it's quiet and super easy to take care of. Will never be without one!!!

Item worked well then stopped cooling.. Help! We recently purchased the Perfect Sleep Pad. At first the unit was great. It cooled extremely well. The settings are easy to understand and it is pretty quiet. This is the good news. About 2 months of use, the unit stopped cooling properly. It does not cool below 22 Deg C when I am in the bed. It used to easily get to 13-14 Deg C and stay there all night. As I said, very comfortable. We have tried contacting the company several times with no response. We are just looking for help as to why the unit stopped cooling down after initially working so well. We performed all of the maintenance and flushing etc with no change in the performance. We are really just hoping someone from the company will contact us so we can figure out what the problem is. I do no like leaving poor reviews on products that really do seem to work. More frustrated with the service than the product at this point. Thanks.

Fraudsters The company fraudulently sells their product pretending to be Chili Technology. They are unprofessional, can barely put together a business email, and are not looking out for your best interest. Consider the negative reviews on Trust Pilot; everyone experiences the same issues. Don't fall for their fake 5 star reviews. Avoid Perfect Sleep Pad, buy a real ChiliPad instead.