Would give it a zero if I could Would give it a zero if I could. Customer service is terrible - he sounds like he sells these out of his trunk. Less than a year and the pad has started to leak - said he wont warranty as a 'manufacturer' warranty because he doesn't know what I do in my house? Very unprofessional and sketchy. DO NOT BUY!

Buyer beware Buyer beware. No money back although they received the product 5 months ago and just said that "funds are tight."

Save yourself the money and heartache and buy from a different company. Ordered it on 3/25. Finally arrived on 4/9. Opened box - the white box with the control unit in it was not sealed but looked like it had been taped twice previously so I was already worried it was a refurbished unit. Followed instructions to set it up. The hose that attaches to unit and pad has fabric pulled away from the end on one side. Fine - if it cools it is good. THE CONTROL PANEL DOES NOT WORK. No lights - no buttons - nothing. You call the number listed - nothing - you have to leave a message with person 2 whoever that is and I have yet to hear back. The email for Henry on the FB site - he is as useless as number 2. The other email suggestion with info in the address - nope. This is ridiculous for the unit was not remotely cheap. I cannot return it without a Return Authorization but cannot reach anyone to get a return authorization. BUYER BEWARE.

Prob a fraudulent company Ordered March 7 and therefore paid via credit card, it's been 20 days and I have heard nothing. Nothing in shipping. I left emails, calls and social media messages , nothing. This is a fraudulent company.

Does not work Does not work. Drop shipping company with high markup.