Disappointed- Mattress failed after 3 years UPDATE: MattressFirm honored the 20-year Intellibed warranty, thank goodness. Intellibed is no longer carried by MattressFirm (it was bought-out by Purple which is carried by MattressFirm and has very similar technology to Intellibed). Regardless, we chose not to go with Purple, despite the excellent customer reviews — we didn’t want to take a chance of the same gel-matrix technology failing again. So we went with a Tempurpedic mattress, which we’ve owned in the past. “Kudos!” to MattressFirm for making the warranty claim process fair and simple for us. ———— My wife and I bought an Intellibed Nightfall 16” mattress at MattressFirm 4 years ago for $7,000. All was OK for the first 3 years or so until I developed terrible pain and stiffness in my back, shoulders, hips, and legs. It didn’t even dawn on me until this week to closely inspect the mattress to see if that is the cause. Indeed, it is: There is a 1.5” depression on the side of the mattress where I sleep. The last two nights I slept in a different bed and my pain has disappeared. I submitted a warranty claim through MattressFirm yesterday and hope this can be resolved quickly and to my satisfaction. Unfortunately, it appears from other posts here that this is a recurring problem with this mattress and problems not always resolved in the customer’s favor.

Bought Intellibed Nightfall From Mattress Firm Bought Intellibed Nightfall - 107 days in bed has body indentations/dipping - we both weigh under 145 pounds. Warranty makes us pay $600 to return although Mattress Firm said 120 free trial. (Fine print).you pay restocking fee - Mattress is dipping we feel so ripped off- don't waste your money. Don't buy from Mattress Firm. Don't buy this mattress. Not a happy customer after paying over $4600 for the entire transaction. Don't make our mistake!! Look at other choices and companies!!

I love my Intellibed mattress but... I love my Intellibed mattress and pillows, they earn 5 stars. But I was recently told they're not making the pillows now. So I went to their website to try to snag one, and since they were sold out I chose a different option. Turns out the same pillow is on Amazon for $60 less and free shipping. But the sales rep for Intellibed said he couldn't even offer me free shipping, even as a return customer who has purchased 2 mattresses and many pillows. Next time I'll skip Intellibed and go straight to Amazon for these items.

Unsatisfied Customer When we received the topper the Box was all busted up. The organic cover had a terrible odor so we had it dry cleaned according to the instructions, the dry cleaners shrunk the cover. There were stains all over the foam, we emailed Intellibed and sent pictures of the mold looking stains and never received a response. We finally spoke with Josie at Intellibed and she said the company would not take the topper back. So we were stuck with it and threw it in the trash and I would not recommend this product to anyone else. Please stop sending us E-mails saying we are satisfied customers for we are not.

$6K for more back pain We spent about 6K on the intellibed mattress and adjustable base. About 7 months later I wake up feeling crippled by back pain. We bought the mattress through a mattress store right before Covid shut everything down. There was a 90 day period where we could pay a restocking fee and get something else but we could never get anyone to call us back. We went with a high end firm and I LOVE firm mattresses but I don’t know what it is about this bed - my lower back pain has gotten worse and worse with every nights sleep and I’m stuck with it. 😭