Dishonest Company - Do not trust them You have a referral program that clearly states "how simple it is". Maybe you should put a disclaimer on there that if there is a sale you get NOTHING. I gave someone my referral number only for him to be told that since there is a big sale going on now there could be no referrals. That is inexcusable. What a scam on your part. This person I referred was going to buy another Temperpedic and would have if it weren't for me and my time I spent convincing him to go with this bed. Your company is dishonorable. Shame on you for being DISHONEST.

If you desire serious back pain If you desire serious back pain, and want to throw away a boat load of money, buy an Intellibed/Purple mattress. Worst mattress EVER!!! To add insult to injury, they give you the run around when trying to make a claim on their warranty. It made me so frustrated, I gave up…which is what I believe they intended. They don’t stand by their promise/product. If there was a no star choice, I would have chosen that! TERRIBLE & EXPENSIVE EXPERIENCE!!! STAY AWAY!!!

Please do not buy this bed This mattress is so uncomfortable after less than a year. I wake up every morning with extreme low back pain. I have never experienced this level of discomfort in my back that radiating down to my hips. This bed was so expensive, it makes me sick to think about it and I feel trapped with this purchase. I have tried extra pillows, different sleeping positions, rotating the mattress (which is nearly impossible due to the weight). I take motrin and use salon pas just to get through the night. Please, if you read this, do not buy this bed. I regret it every morning.

I own an intellibed for five years I own an intellibed for five years. Year one the bed has dips in it and I had Mattress Firm come out and look at it. They said the dip wasn't deep enough. Several years later the dip became greater and greater until my $7,000 bed is so uncomfortable and causes back pain. So I made another claim. This time the dip met the requirements of a return. The report was sent in and Mattress Firm said in the picture by the head they noticed a stain which is about 1.5 inches in diameter and that it voided my warranty. It is nowhere near my hips where the bed is hammocking and nothing more than an excuse not to honor a valid claim. This expensive bed with a 20 year warranty is a piece of Garbage. I will never buy an Intellibed again or shop at Mattress Firm. Be ware foretold is forewarned Burned in Florida

less than average bed Customer service was good/responsive. Thought bed was ok for first week or so, but have a very difficult time getting comfortable and falling asleep on it. Now experiencing shoulder and hip pain and waking up every hour or 2 to change positions. Also wake up stiff and feel like my back and neck are not aligned well at all. Not what I expected based on reviews and talking to customer service.