Unsatisfied Customer When we received the topper the Box was all busted up. The organic cover had a terrible odor so we had it dry cleaned according to the instructions, the dry cleaners shrunk the cover. There were stains all over the foam, we emailed Intellibed and sent pictures of the mold looking stains and never received a response. We finally spoke with Josie at Intellibed and she said the company would not take the topper back. So we were stuck with it and threw it in the trash and I would not recommend this product to anyone else. Please stop sending us E-mails saying we are satisfied customers for we are not.

$6K for more back pain We spent about 6K on the intellibed mattress and adjustable base. About 7 months later I wake up feeling crippled by back pain. We bought the mattress through a mattress store right before Covid shut everything down. There was a 90 day period where we could pay a restocking fee and get something else but we could never get anyone to call us back. We went with a high end firm and I LOVE firm mattresses but I don’t know what it is about this bed - my lower back pain has gotten worse and worse with every nights sleep and I’m stuck with it. 😭

Bought the very expensive Intellibed… Bought the very expensive Intellibed Nightfall mattress 2.5 years ago. It is breaking down creating a lump and divots. Went to initiate a warranty claim and it was denied bc I removed the law tag. The tag specifically states the consumer may remove the tag. Intellibed does not stand behind their products.

Not worth the cost This is third swap on firm from Mattress Firm. Tried Beautyrest Silver x firm ( lumpy), Sealy Ortho Ultra firm ( too hot and hard) and this $8000 mattress. Once settled into bed, is “firm” but with two people, the challenge in changing positions lends to frequent awakenings. Also bed does not cool! I truly prefer the Beauty rest sleep quality and cooling even tho it leaves ridge down center.

Worst mattress I ever slept on! I purchased the mattress in Feb. 2022 because the salesperson said it was the best on the market and you will not regret it. I regret it! Spent $4000 just for the mattress and have not slept a good night since purchase. It is uncomfortable and I sink which hurts my back. Please do your homework before purchasing an Intellibed!