Terrible service after purchase Terrible service after purchase. We ve used the warranty to get a new mattress after two years because the first one developed deep recesses where we slept and broke down very quickly. We have had our second one for two years and it also needs to be replaced. Very disappointed with their customer service.

Bought the very expensive Intellibed… Bought the very expensive Intellibed Nightfall mattress 2.5 years ago. It is breaking down creating a lump and divots. Went to initiate a warranty claim and it was denied bc I removed the law tag. The tag specifically states the consumer may remove the tag. Intellibed does not stand behind their products.

If you desire serious back pain If you desire serious back pain, and want to throw away a boat load of money, buy an Intellibed/Purple mattress. Worst mattress EVER!!! To add insult to injury, they give you the run around when trying to make a claim on their warranty. It made me so frustrated, I gave up…which is what I believe they intended. They don’t stand by their promise/product. If there was a no star choice, I would have chosen that! TERRIBLE & EXPENSIVE EXPERIENCE!!! STAY AWAY!!!

I own an intellibed for five years I own an intellibed for five years. Year one the bed has dips in it and I had Mattress Firm come out and look at it. They said the dip wasn't deep enough. Several years later the dip became greater and greater until my $7,000 bed is so uncomfortable and causes back pain. So I made another claim. This time the dip met the requirements of a return. The report was sent in and Mattress Firm said in the picture by the head they noticed a stain which is about 1.5 inches in diameter and that it voided my warranty. It is nowhere near my hips where the bed is hammocking and nothing more than an excuse not to honor a valid claim. This expensive bed with a 20 year warranty is a piece of Garbage. I will never buy an Intellibed again or shop at Mattress Firm. Be ware foretold is forewarned Burned in Florida

Dishonest Company - Do not trust them You have a referral program that clearly states "how simple it is". Maybe you should put a disclaimer on there that if there is a sale you get NOTHING. I gave someone my referral number only for him to be told that since there is a big sale going on now there could be no referrals. That is inexcusable. What a scam on your part. This person I referred was going to buy another Temperpedic and would have if it weren't for me and my time I spent convincing him to go with this bed. Your company is dishonorable. Shame on you for being DISHONEST.