Dishonest Company - Do not trust them You have a referral program that clearly states "how simple it is". Maybe you should put a disclaimer on there that if there is a sale you get NOTHING. I gave someone my referral number only for him to be told that since there is a big sale going on now there could be no referrals. That is inexcusable. What a scam on your part. This person I referred was going to buy another Temperpedic and would have if it weren't for me and my time I spent convincing him to go with this bed. Your company is dishonorable. Shame on you for being DISHONEST.

$6K for more back pain We spent about 6K on the intellibed mattress and adjustable base. About 7 months later I wake up feeling crippled by back pain. We bought the mattress through a mattress store right before Covid shut everything down. There was a 90 day period where we could pay a restocking fee and get something else but we could never get anyone to call us back. We went with a high end firm and I LOVE firm mattresses but I don’t know what it is about this bed - my lower back pain has gotten worse and worse with every nights sleep and I’m stuck with it. 😭

Uncomfortable We gave it a thirty night stay, but could not get a good night sleep on this mattress. Customer service in handling our questions/concerns and in the ordering process was top notch.

I own an intellibed for five years I own an intellibed for five years. Year one the bed has dips in it and I had Mattress Firm come out and look at it. They said the dip wasn't deep enough. Several years later the dip became greater and greater until my $7,000 bed is so uncomfortable and causes back pain. So I made another claim. This time the dip met the requirements of a return. The report was sent in and Mattress Firm said in the picture by the head they noticed a stain which is about 1.5 inches in diameter and that it voided my warranty. It is nowhere near my hips where the bed is hammocking and nothing more than an excuse not to honor a valid claim. This expensive bed with a 20 year warranty is a piece of Garbage. I will never buy an Intellibed again or shop at Mattress Firm. Be ware foretold is forewarned Burned in Florida

Disappointed- Mattress failed after 3 years UPDATE: MattressFirm honored the 20-year Intellibed warranty, thank goodness. Intellibed is no longer carried by MattressFirm (it was bought-out by Purple which is carried by MattressFirm and has very similar technology to Intellibed). Regardless, we chose not to go with Purple, despite the excellent customer reviews — we didn’t want to take a chance of the same gel-matrix technology failing again. So we went with a Tempurpedic mattress, which we’ve owned in the past. “Kudos!” to MattressFirm for making the warranty claim process fair and simple for us. ———— My wife and I bought an Intellibed Nightfall 16” mattress at MattressFirm 4 years ago for $7,000. All was OK for the first 3 years or so until I developed terrible pain and stiffness in my back, shoulders, hips, and legs. It didn’t even dawn on me until this week to closely inspect the mattress to see if that is the cause. Indeed, it is: There is a 1.5” depression on the side of the mattress where I sleep. The last two nights I slept in a different bed and my pain has disappeared. I submitted a warranty claim through MattressFirm yesterday and hope this can be resolved quickly and to my satisfaction. Unfortunately, it appears from other posts here that this is a recurring problem with this mattress and problems not always resolved in the customer’s favor.