Customer service pulled through In the check out process the wrong information auto filled. I live in Canada and it was being shipped to the US! panicked I reach out to Customer service. They were able to locate my order before being shipped and assist me with the order process. All this in a timely matter during Black Friday

Weekender?? I barely knew her! I bought the weekender bag from Stuart & Lau and have never looked back. The quality of the bag is fantastic, I've already put it to work traveling and it holds up great. The size of the bag is [insert emoji of Italian guy kissing his fingers connoting perfection]. If you're in the market for weekender, look no further.

Stuart&Lau: Simply The Best Stuart&Lau offers extremely high quality products coupled with incredible designs. I have purchased four of their products (two Capstone backpacks, Monaco Weekender, and the Dopp Kit toiletry bag) over the past four weeks. I cannot imagine a better brand for the craftsmanship and price that is offered by Stuart&Lau! Moreover, they have a stellar customer service team.

Disappointing design, manufacturing and warranty policy I pre-ordered and received my Tokyo Edition briefcase back in January. After a week of light use, both T started peeling off from the logo. The bag now looks totally ridiculous. I would remove the logo altogether, but it is injected in the fabric, therefore the result would be worse. The answer from their support when I brought up the issue: "While very rare, this kind of damage can occur where the letters are rubbed or scraped off with enough pressure. There are natural limitations to how much abrasion the lettering can withstand, of course. When this happens, we do kindly ask all customers to understand that fair wear & tear can happen with daily use of any bag, and this is not a defect covered by our warranty." A premium product that shows "fair wear & tear" after a week of light use is not worth more than 2 stars in my opinion.

Very Professional and fast Customer Service Got a bag on sale but got into trouble with customs because of the misdeclaration of value. I had to pay import tax because of the declared value. There should have been no problem if the declared value was the sale price. They were super fast in resolving the issue within 2 days. I got the bag, and I am very satisfied with the quality as well as professionalism of Stuart and Lau, I would highly recommend this store for their product and customer service.