Great product for travel and life Great product, well made that fits my life perfectly. Plenty of internal organization and thoughtful touches that makes the bag work in a lot of environments. After a month of use, the bag still looks like new with daily use and multiple international trips.

Duties and taxes are not included in the final price So pissed by your deceptive business practices. How come you failed to inform before the check-out that: "For customers in Europe, we specifically wish to mention that we fulfill orders from outside the borders of the European Union & UK. All orders into Europe will incur import duties, which are payable by the customer prior to delivery." and that "Wherein a customer chooses not to pay duties or rejects their shipment, please note that the package will be abandoned by the carrier and Stuart & Lau cannot offer a refund." I purchased a backpack for 1000 kr. and now I am expected to pay 600 kr. in customs fees. How do you justify this rip-off?

Beautiful, functional bags for work and play! Got The Cary for my brother back when S&L first launched, he loved how functional yet stylish it is for his busy traveling life for work. Now my husband recently bought The Monaco for weekend holidays away that are ever so often living in Hong Kong, and he raves about it, too. Good to see that the products are still as functional and stylish as ever, and that the quality maintains over almost a decade since the brand first launched!

Very Professional and fast Customer Service Got a bag on sale but got into trouble with customs because of the misdeclaration of value. I had to pay import tax because of the declared value. There should have been no problem if the declared value was the sale price. They were super fast in resolving the issue within 2 days. I got the bag, and I am very satisfied with the quality as well as professionalism of Stuart and Lau, I would highly recommend this store for their product and customer service.

Customer service pulled through In the check out process the wrong information auto filled. I live in Canada and it was being shipped to the US! panicked I reach out to Customer service. They were able to locate my order before being shipped and assist me with the order process. All this in a timely matter during Black Friday