Very Professional and fast Customer Service Got a bag on sale but got into trouble with customs because of the misdeclaration of value. I had to pay import tax because of the declared value. There should have been no problem if the declared value was the sale price. They were super fast in resolving the issue within 2 days. I got the bag, and I am very satisfied with the quality as well as professionalism of Stuart and Lau, I would highly recommend this store for their product and customer service.

Duties and taxes are not included in the final price So pissed by your deceptive business practices. How come you failed to inform before the check-out that: "For customers in Europe, we specifically wish to mention that we fulfill orders from outside the borders of the European Union & UK. All orders into Europe will incur import duties, which are payable by the customer prior to delivery." and that "Wherein a customer chooses not to pay duties or rejects their shipment, please note that the package will be abandoned by the carrier and Stuart & Lau cannot offer a refund." I purchased a backpack for 1000 kr. and now I am expected to pay 600 kr. in customs fees. How do you justify this rip-off?

Excellent gym bag and wallet! I bought a gym bag from Stuart & Lau a couple years ago. The gym bag has been excellent and held up very well (and I put it through the ringer). I also ended up purchasing a wallet from them, which I love (simple great design...high quality materials). Also, I've continued to stay on their email list, so I've received all the customer comms and checked out their website a bunch in the intervening years. Everything is very button up. I'm very impressed with this company and am happy to share my 5 star experience.

Disappointing design, manufacturing and warranty policy I pre-ordered and received my Tokyo Edition briefcase back in January. After a week of light use, both T started peeling off from the logo. The bag now looks totally ridiculous. I would remove the logo altogether, but it is injected in the fabric, therefore the result would be worse. The answer from their support when I brought up the issue: "While very rare, this kind of damage can occur where the letters are rubbed or scraped off with enough pressure. There are natural limitations to how much abrasion the lettering can withstand, of course. When this happens, we do kindly ask all customers to understand that fair wear & tear can happen with daily use of any bag, and this is not a defect covered by our warranty." A premium product that shows "fair wear & tear" after a week of light use is not worth more than 2 stars in my opinion.

I was traveling and needed a new bag I was traveling and needed a new bag, they went out of their way to rush the bag from a difference warehouse to meet my timing. Overall Great experience and now that I have had the bag for a couple months I am actually blown away by the quality. I was concerned about ordering online but this bag is legit.