Easy process Easy process. Was some Damage to the grill and accessories during shipping, the customer service team really stepped up and made everything right. I had replacement parts sent out asap direct to my home from the manufacturer. Would gladly and confidently purchase from here again!

Bait and switch Well let's start with your website saying I'd be getting 5 drip pan liners. In two different areas it said this. I got 3. I could've ordered from other places with 3 and free shipping. I figured 5 and paying for shipping it would still be worth it. Secondly your customer service sucks. Emailed crickets. Voice-mail crickets. I had to actually call and talk with someone. Was told I'd be getting some kind of refund. This was around noon. Still waiting.

Grill Brush I couldn't find anywhere else I was looking for a specific grill brush for my husband's new grill and found it with BBQ Authority. The price was good and the purchase process easy. Received the brush as promised and it was in sturdy packaging. I would recommend BBQ Authority for your grill needs and will be returning to purchase for our grill needs.

Awesome company to work with By far got the best deal on the internet for a grill. Ordered the item which was delivered by freight and received it in one week from Chicago. Received item in excellent condition and received a small gift of 3 hot sauces included with my order. From one vet to another, I really appreciate the customer service. Definitely buy from these guys, you won’t regret it!

Quality Product at Great Prices Same quality Napoleon grill at the best price. Saved hundreds of dollars over my local supplier and other online stores. Great communication and fast, free delivery!