Easy process Easy process. Was some Damage to the grill and accessories during shipping, the customer service team really stepped up and made everything right. I had replacement parts sent out asap direct to my home from the manufacturer. Would gladly and confidently purchase from here again!

The whole process was a breeze The whole process was a breeze from ordering to delivery. My grill/island was carefully packaged and delivered in a very timely fashion. I would recommend them to a friend and use them again.

The Napoleon F365 (propane) grill is …well-built and sturdy! The Napoleon F365 (propane) grill was recommended by a friend as well as BBQ Authority for the purchase. No Tax and free shipping was a plus for me. When I placed the order, the rep said it was on back order but they’d do their best to get me one asap. 10 days later it was delivered boxed and palletized right to my garage. I put it together the next day and quickly realized it was a well-made grill. The instructions could have been drawn a little clearer but if one takes their time, you’ll get through it ok. I haven’t “seasoned” it yet because of continuous rain but this appears web a straight-forward process. I believe you’ll be very happy with this grill…the drip pan and tray are designed for easy removal and cleaning.

In stock, great price, free shipping! Had the model I wanted in stock at a great price, included free shipping. Shipment arrived in perfect shape - banded and strapped to a pallet. Have not opened the package yet but from the outside it appears to be in great shape.

Great experience The entire process of purchase, from ordering to receipt of the product, was a concise and timely experience. The website is easy to navigate and delivery was timely and the driver was helpful and very cordial. He called ahead of time to check on our availability for delivery, which we appreciated. We are very happy with the quality of service we received and would purchase again from this company.