Awesome company to work with By far got the best deal on the internet for a grill. Ordered the item which was delivered by freight and received it in one week from Chicago. Received item in excellent condition and received a small gift of 3 hot sauces included with my order. From one vet to another, I really appreciate the customer service. Definitely buy from these guys, you won’t regret it!

Bait and switch Well let's start with your website saying I'd be getting 5 drip pan liners. In two different areas it said this. I got 3. I could've ordered from other places with 3 and free shipping. I figured 5 and paying for shipping it would still be worth it. Secondly your customer service sucks. Emailed crickets. Voice-mail crickets. I had to actually call and talk with someone. Was told I'd be getting some kind of refund. This was around noon. Still waiting.

Today Today, I received my new Napoleon Rogue 425 Grill. Great experience with BBQ Authority customer service and their online ordering system. Fast shipping and quality packaging ! Grill shipping box was intact 100%, no damage to the box or any issues with grill parts inside. Overall, a great experience buying from BBQ Authority.

Outstanding Product, Price & Service Exact product I was looking for at a great price, including the cost of shipping. Excellent communication. Every part of the transaction was handled professionally and with care. I will gladly buy from them again.

Excellent Excellent. Michelle is outstanding. I purchased a product a few weeks back. And Michelle did her best so I can pick up the unit for an event at home that weekend. The Napoleon grill also is top notch.