Easy process Easy process. Was some Damage to the grill and accessories during shipping, the customer service team really stepped up and made everything right. I had replacement parts sent out asap direct to my home from the manufacturer. Would gladly and confidently purchase from here again!

Bait and switch Well let's start with your website saying I'd be getting 5 drip pan liners. In two different areas it said this. I got 3. I could've ordered from other places with 3 and free shipping. I figured 5 and paying for shipping it would still be worth it. Secondly your customer service sucks. Emailed crickets. Voice-mail crickets. I had to actually call and talk with someone. Was told I'd be getting some kind of refund. This was around noon. Still waiting.

In stock, great price, free shipping! Had the model I wanted in stock at a great price, included free shipping. Shipment arrived in perfect shape - banded and strapped to a pallet. Have not opened the package yet but from the outside it appears to be in great shape.

Grill Brush I couldn't find anywhere else I was looking for a specific grill brush for my husband's new grill and found it with BBQ Authority. The price was good and the purchase process easy. Received the brush as promised and it was in sturdy packaging. I would recommend BBQ Authority for your grill needs and will be returning to purchase for our grill needs.

Great service Great service, fast processing, honest pricing and information. Would definitely go back for other BBQ needs.