Turns out my former rating of 1 was… Turns out my former rating of 1 was temporary as my problem happened during holidays when all were vacationing Since then my problem has been solved. Thanks . A 10!

Ordering process went smoothly Ordering process went smoothly. Product delivered on time as promised. Quality of product matches the description on seller's website. Overall satisfied with process. However, the additional discount for providing email subscription was not done automatically. I received the discount code after the sale was completed.

Mixed Review Your rugs are beautiful and reasonably priced. Plus you have an amazing selection of colors and styles. Your rugs are over the top!! They rate way over 5 stars!! Unfortunately, your customer support isn’t good. Sorry to say, it leaves a lot to be desired with a very complicated return system in which you cannot get anyone to help you. Ann Spies Young Livermore, California

Just perfect... I have been browsing for an antique Persian( Afghan) rug for a month or so, this company's website was very easy to use . Purchasing super efficient. I was so excited when my package arrived. It was securely wrapped!!! I enjoyed opening my gift to me!!! The rug is gorgeous and clean. I love it very much !!! Local place had some new wool rugs, for less dollars....but just not the color or style choices. Thank you so much.

Avoid this Company. Extremely poor Customer Service. Extremely poor company to do business with! The rug I received was totally different than the one I ordered. I made several attempts to contact them via website, email and text to arrange for the return/exchange. Approximately 1 1/2 weeks after inqueries I received an illegible email. I responded with my order number and request. To date I have heard nothing from this company. I have an unused, unusable rug in the closet! I cannot recommend this company.