Brittany
GBGreat products and service I am slowly purchasing timers and trenching irrigation throughout the yard. This company offers affordable and simple-to-use products. I logged into the chat for a question I had regarding one of my timers. To my surprise, I was asked if a call would be okay from an agent, Vindell. He was very attentive, did live video chat, and was extremely helpful. Turns out the timer needed to be replaced. They sent a new one out that day. Incredible service and the other timers and hub have been a lifesaver so far. 10/10 recommend!
dorith dooley
GBCustomer service rock! Customer service rock! The b-hyve cintroler was no longer working after the winter stop. After a very edficient call to try and debug, they gave me the code to reorder a unit dree of charge. The support persone was very nice, polite and efficient. Although it is a bummer to have a defective product after a bit less than two years, the great customer service make me come back for the reat of the property irrigation
Donna Butchino
GBWarranty pricess. The initial call was for… The initial call was for troubleshooting a bad controller and the agent provided me with a warranty number but failed to tell me that i needed to place an order. The call today was to follow up and I was informed that I needed to place an order for tge replacement and enter the number. Tge agent assisted me with the process throughout before terminating the call. Thank you!
Donald R Thomas
GBMy water timer leaks My water timer leaks. You verified it via video call and determined it needed replacing. Thank you. Your customer service person was very patient, knew the product and solved my problem quickly.
Roy Elizondo
GBGood job Team As someone who once managed the customer facing operations of a large IT organization, I can appreciate the skill and patience demonstrated by the agents that assisted me. I also know that it takes a team, including good coaching, the right tools to put empowered service agents on the field. Good job!