TT
GBWoah Woah. Just wow. Orbit’s exceptionally made products are only outdone by their industry leading warranty program. In a world where customer-care systems are intentionally designed to send the customer in infinite loops (to make the customer give up on a warranty claim), Orbits warranty claim system is too good. Woah. Beyond impressive. More than anything else, this is a matter of principle for me. You’ve got my life long loyalty.
Pat Wolf
GBThe service person was patient with us, The service person was patient with us while she asked us to do step after step functions with our Orbit Watermaster. While she put us on hold several times she always told us ahead of time and they were short times. We eventually figured out that while power was going into the timer, no power was coming out which made our unit unusable.
Donald R Thomas
GBMy water timer leaks My water timer leaks. You verified it via video call and determined it needed replacing. Thank you. Your customer service person was very patient, knew the product and solved my problem quickly.
John
GBOutstanding service! Your representative who helped me today was outstanding! Very polite, pleasant, and professional! She helped me walk through what I needed to do on the website, And answered all my questions extremely well. I don’t have her name, but if you can figure out who it was, give her a big pad on the back.
Glenn M
GBCustomer service was very helpful and worked with me to address the problem to my satisfaction. Customer service was very helpful and understanding of my situation with a defective hose timer. I have a number of Orbit products ( Orbit and B-hyve) that have served me well over years of use. This problem was unusual but addressed to my satisfaction.