Glenn M
GBCustomer service was very helpful and worked with me to address the problem to my satisfaction. Customer service was very helpful and understanding of my situation with a defective hose timer. I have a number of Orbit products ( Orbit and B-hyve) that have served me well over years of use. This problem was unusual but addressed to my satisfaction.
Ashman Beecher
GBThe timer came a little earlier than was originally scheduled The timer came a little earlier than was previously scheduled. I have a bit of problem at first understanding the instructions but after reading through it carefully, it was easy as 1 2 3. It is working properly without any problems.
Brittany
GBGreat products and service I am slowly purchasing timers and trenching irrigation throughout the yard. This company offers affordable and simple-to-use products. I logged into the chat for a question I had regarding one of my timers. To my surprise, I was asked if a call would be okay from an agent, Vindell. He was very attentive, did live video chat, and was extremely helpful. Turns out the timer needed to be replaced. They sent a new one out that day. Incredible service and the other timers and hub have been a lifesaver so far. 10/10 recommend!
Pat Wolf
GBThe service person was patient with us, The service person was patient with us while she asked us to do step after step functions with our Orbit Watermaster. While she put us on hold several times she always told us ahead of time and they were short times. We eventually figured out that while power was going into the timer, no power was coming out which made our unit unusable.
Eve Liu
GBsmooth warrenty My orbit irrigation time broke down. The warranty process was very smooth. They customer service processed my warranty and gave me a code for ordering a new one free of charge. This is a well trusted brand.