Donald R Thomas
GBMy water timer leaks My water timer leaks. You verified it via video call and determined it needed replacing. Thank you. Your customer service person was very patient, knew the product and solved my problem quickly.
Dave G
GBExcellent Customer Support Had a problem with an XL-Stream hose end sprinkler leaking when shut off. E-mailed customer support and received a quick response with steps to replace the item at no cost to me. Always buy Orbit sprinklers and parts and will certainly continue to do that!
dorith dooley
GBCustomer service rock! Customer service rock! The b-hyve cintroler was no longer working after the winter stop. After a very edficient call to try and debug, they gave me the code to reorder a unit dree of charge. The support persone was very nice, polite and efficient. Although it is a bummer to have a defective product after a bit less than two years, the great customer service make me come back for the reat of the property irrigation
Robin Rein
GBPoor customer and technical support. Would not buy again and may return Everytime I speak with this online staff, phone or chat, they are useless. Can't answer any questions. Last time the person didn't even understand the the wires for the irrigation zones was the same wire with different color coatings. Yelled at me that if I didn't do as she said she couldn't help me.
Glenn M
GBCustomer service was very helpful and worked with me to address the problem to my satisfaction. Customer service was very helpful and understanding of my situation with a defective hose timer. I have a number of Orbit products ( Orbit and B-hyve) that have served me well over years of use. This problem was unusual but addressed to my satisfaction.