Robin Rein
GBPoor customer and technical support. Would not buy again and may return Everytime I speak with this online staff, phone or chat, they are useless. Can't answer any questions. Last time the person didn't even understand the the wires for the irrigation zones was the same wire with different color coatings. Yelled at me that if I didn't do as she said she couldn't help me.
Kathy Carder
GBI was having problems getting my device to connect, batteries weren’t registering from the devise to the app. I was having problems getting my device to read the batteries. After buying new batteries, the device still wasn’t working. I used the chat feature in the b-hyve app to discuss trouble shooting. All attempts we tried failed, the device was declared defective, so I was given a warranty code to replace my device. This impressed me very much. Thank you.
Margaret
GBAwesome customer Service First off, the clarity of the speech of the person with whom I spoke. It’s so great not to have to struggle to understand! The person’s patience and determination to help me solve my problem. When they realized the unit was faulty, they initiated a replacement. They were awesome.
Dave G
GBExcellent Customer Support Had a problem with an XL-Stream hose end sprinkler leaking when shut off. E-mailed customer support and received a quick response with steps to replace the item at no cost to me. Always buy Orbit sprinklers and parts and will certainly continue to do that!
Jerry Jeffery
GBI called with my problem I called with my problem, they answered quickly and said they would call me back if I didn't want to hold. Less than 3 minutes they were talking to me and no AI, a real voice. After some basic questions, I was walked through the paperwork for a replacement at no cost to me. AMAZING