Great products and great customer service. The items I've ordered are always of excellent quality, and well packed. This time the item was great, but the terra cotta pot had been badly chipped. I emailed Afloral, (their suggested contact method) and asked how to return it. They replied really quickly, and instead of having to repackage and send back this particular item they just refunded the purchase price and shipping- no hassle. I will continue to order from them and will recommend them! Great products. Great customer service!

Florals arrived on time. Great customer service Florals arrived on time looked just like they do on Instagram & reasonably priced. Pot arrived cracked, excellent & quick customer service replaced hassle free! The only reason I didn’t give it 5 stars is the pot was on the expensive side and was a different color than Instagram it’s more brown than terra cotta . It also has some imperfections..the new replaced one. The cracked one was prettier & a lighter color. Oh well I didn’t want to ask for a 3rd one to see if it was lighter & not cracked.

My experience with AFloral was two… My experience with AFloral was two fold. Unfortunately, two of the flowers did not meet my expectation ,however, the company was super at offering options, either a replacement or a refund. I would still consider using them again. I did keep the Eucalyptus stems which were really nice.

I received my order without packaging… I received my order without packaging material. 5 stems just floating around. Greenery ripped off coming out of the package cracks. The leaves keep dropping off there is hot glue everywhere! The leaves won't stay on there are broken spots with wire exposed. It's terrible quality for a ridiculous price. I am not happy at all. I will never order here again. I'm trying to return and cancel my other order before I get it. UPDATE: I had excellent customer service through email. Responsive and fixed my order. I've changed my 1 star to 3. Moral of the story, Customer service great! Product I'm still leery.

Wrong Item I’ve been wanting to get the Norfolk garland for sometime now but It is out of stock most of the time. I started checking their website every day until they restocked, I was able to snag one. I was so excited to get my 15 feet Norfolk garland but they sent me the wrong item; I got a potted pine tree instead. (not sure why) It’s pretty upsetting because the garland is out of stock again and I saw they won’t be restocking their holiday collection. I emailed customer service but still haven’t heard from them. Update: Afloral contacted me and not only they let me keep the pine tree but also were able to send me one new garland. I will continue to order from them. Great costumer service.