I was disappointed but its getting better As of 8/18 AM I was disappointed. I was feeling as though I just was pushed aside. I have tried messaging on 8/10, 8/12, tried email 8/13 and again this morning after placing order in July. Since this morning, I spoke with the owner and feel confident my issues will be resolved. These are unusual times and there should be some give as a result on both sides. I appreciate the time and attention to my concerns and feel they will/are being addressed.

We ordered 8-6' tall door gates for our… We ordered 8-6' tall door gates for our commercial steel building on 9/19/23. Matt told us will be ready in two weeks, He showed us the type of gate latch and J-bolts we would get so we approved it. The order wasn't ready in two weeks and Matt called to add another week. This was disappointing as we already planned installation and then had to cancel it. We went to pick up our order on 10/11/23. The gates were loaded and Matt showed us some other latch they fabricated and different J-bolts. We also noticed in in better light that the tubes were spray painted with a can, had runs all over, weld smoke hadn't been cleaned off, the tube joints didn't match and had large gaps, areas on the tubes had no paint, so he gives us a spray can saying we could paint them. It all had scuff marks making them look used and re-worked. Matt offered a return and refund before we left and I said we'll think it over. We then left for home. FYI there is no quality here, very amateurish work. Furthermore, we were shown parts we were ordering and getting, but what we got was something different and so badly made that they couldn't be used. 10/11/23, I called and texted Matt pictures of our concerns and today he told us that he would issue a refund of those parts and send us the correct flip-locking latches we were suppose to get via overnight. We had to postpone leaving on vacation just to see if they actually arrive tomorrow. We will give an update of that experience.

This guy stole $17,662.04 from me This guy stole $17,662.04 from me. He never ordered my fence and I finally went through the actual production plant and purchased my fence. Still do not have ANY of the $17,662.94 that he needed as a down payment for the Fence purchase. Obtained a final judgment December 6, 2022.

I ordered 700 feet of vinyl fence from… I ordered 700 feet of vinyl fence from the Fence Supply Online company. The Fence Supply Sales Representatives provided me with an outstanding support in deciding the size of the fence components that would fit my application. Also the Fence Supply Sales Representatives provided drawings of fence components that helped me to build a gate that would match the fence. These people went beyond their responsibilities to help. Thank you.

First product was not advertised… First product was not advertised correctly and would not fit. Company, however, reimbursed me for these when I sent back. The new ones were received from the company very quickly. So all though the average is a 3, the company did make amends, and I did ultimately get the right product.