First product was not advertised… First product was not advertised correctly and would not fit. Company, however, reimbursed me for these when I sent back. The new ones were received from the company very quickly. So all though the average is a 3, the company did make amends, and I did ultimately get the right product.

No product support I ordered fence from Richard Fish, product was shipped and after I installed it, mold appeared on the fence. Richard Fish would not help in any regard. I found out the fence had not been treated with anti-mold product. Richard Fish did not help at all. I called again and he denied they even sold fences. This is a shoddy company!

Will Take Your Money But Not Provide Goods Ordered in early December 2021. Was advised it would be 6-8 weeks for 'Will-Call' pickup since I would he picking up. After not receiving notification in allotted time, I tried to contact several times over course of three months. Never received a response. Finally found a way to reach owner. He blamed sick staff (Covid), ongoing website issues, phone system messed up, email down, etc. and promised to contact me the following day and confirm refund. He never called. After that, his mailbox was full. The business website menu didn't work and all mailboxes were full...hmmm. They took my pre-payment in Dec 2021 with no technical issues. They even sent a marketing email to buy fence material through them even though I had just purchased. BEWARE OF THIS COMPANY. I had to have my credit card company conduct a fraud investigation to refund my money. If CapitalOne deems it fraud, that's not good. BBB gives an 'F' rating. Their website is still up and, apparently, taking orders. I urge others who have been charged and misled to file a complaint with the Texas Attorney General's Office and with the BBB.

I was disappointed but its getting better As of 8/18 AM I was disappointed. I was feeling as though I just was pushed aside. I have tried messaging on 8/10, 8/12, tried email 8/13 and again this morning after placing order in July. Since this morning, I spoke with the owner and feel confident my issues will be resolved. These are unusual times and there should be some give as a result on both sides. I appreciate the time and attention to my concerns and feel they will/are being addressed.

I sent an email after receiving only… I sent an email after receiving only two individual caps of two boxes I ordered and paid for, but I never heard back from anyone on the issue until this survey. Please let me know when I can expect to receive the remaining ten caps.