They've had my money from 5 months- no satisfaction. I placed a $1K+ order in August 2020, and my card was promptly charged. Five months later, I have not received the product I paid for. I have left MANY, MANY voice messages requesting a call back. Crickets. No one ever answers the phone, and no one has ever returned a call. I understand that the pandemic is causing delays in many industries, and I can make allowances for that, up to a point, if there is at least communication, but this silence for so long is totally unacceptable. I would suspect that the business had closed entirely, but the website is still up, and the phone system still answers and directs me to voice mail. I'm going to have to take more drastic measures immediately. Obviously, I cannot recommend this company. As far as I can tell, they have simply stolen my money.

I sent an email after receiving only… I sent an email after receiving only two individual caps of two boxes I ordered and paid for, but I never heard back from anyone on the issue until this survey. Please let me know when I can expect to receive the remaining ten caps.

Will Take Your Money But Not Provide Goods Ordered in early December 2021. Was advised it would be 6-8 weeks for 'Will-Call' pickup since I would he picking up. After not receiving notification in allotted time, I tried to contact several times over course of three months. Never received a response. Finally found a way to reach owner. He blamed sick staff (Covid), ongoing website issues, phone system messed up, email down, etc. and promised to contact me the following day and confirm refund. He never called. After that, his mailbox was full. The business website menu didn't work and all mailboxes were full...hmmm. They took my pre-payment in Dec 2021 with no technical issues. They even sent a marketing email to buy fence material through them even though I had just purchased. BEWARE OF THIS COMPANY. I had to have my credit card company conduct a fraud investigation to refund my money. If CapitalOne deems it fraud, that's not good. BBB gives an 'F' rating. Their website is still up and, apparently, taking orders. I urge others who have been charged and misled to file a complaint with the Texas Attorney General's Office and with the BBB.

First product was not advertised… First product was not advertised correctly and would not fit. Company, however, reimbursed me for these when I sent back. The new ones were received from the company very quickly. So all though the average is a 3, the company did make amends, and I did ultimately get the right product.

I bought a split rail fence from them I bought a split rail fence from them. Susan was really helpful. From the quote to delivery it was really reasonable time frame. We finally got the fence put up and have had so many complements on it and so many people tell us they want a fence just like it. They are a great company to do business with. Thankyou