Ridiculously inefficient! It may be a nice place to visit, but don't order anything from them! On December 3 I ordered some bulbs to give as Christmas presents, and noted on the order that they were to be shipped as soon as possible. Now, today, December 18 (over 2 weeks later), I get a notice that they were shipped today, and I have no idea when I might receive them - Totally NOT Acceptable!

i HAVE BEEN ORDERING WHITE FLOWER… i HAVE BEEN ORDERING WHITE FLOWER FARM'S ANNUAL COLLECTIONS FOR YEARS AND EVERY YEAR I SAY THAT I WILL NEVER ORDER FROM THEM AGAIN. THE PLANTS ARRIVE SCRAWNY, ALMOST DEAD AND MANY ARE DEAD OR DIE VERY SOON. THEIR SHIPPING TIME IS RIDICULOUS EVEN THOUGH I PAID FOR EXPEDITED SHIPPING. THE CONTAINERS THAT I PLANTED FROM THEIR STOCK LOOK TERRIBLE WHILE THE POTS THAT I FILLED WITH PLANTS FROM A LOCAL NURSERY LOOK GREAT. I WILL NEVER BUY FROM WHITE FLOWER FARM AGAIN.

Really rotten customer service Christmas cactus is rootbound, and came in a planters pot instead of the copper pot I ordered. NO instructions whatsoever. The copper pot into which I must transplant it myself has no holes for drainage, so I have to buy another pot locally. Worse yet, when I called them to get planting/growing instructions, I was on hold for over 17 minutes, with no apology offered. When I asked why there weren't instructions with the plant I was curtly advised "we sell thousands of different kinds of plants, so we couldn't possibly put specific instructions in with each order." Ok, well, here's one less customer who will ever have to bother you. Totally dissatisfied, and will never buy from them again.

Ordering this year has been a difficult… Ordering this year has been a difficult experience because I don't have my order number ( I ordered 3 different times) and I am completely shut out of the "track your order" because of this. I gave my email and tried to call, to no avail because of the Covid-19. When I got my Visa bill I had to dispute the charge because I don't know where the plants are that I ordered for my son in a different state. Why can't you just use my email name and phone number to send me to tracking of all my orders for this year? This is turning into a BIG hastle!

Good products, difficult company Ordering from them this year has been incredibly difficult, made even more so by hard to reach and rude customer service. An order I placed in September for delivery before Thanksgiving wasn't shipped or updated. Only after I reached out multiple times was any response even forthcoming and what I got was basically a "what did you expect" type call. The items eventually arrived 2 weeks late.