I will NEVER purchase from your company… I will NEVER purchase from your company again, the 45 minute multiple hold times, not delivering a package in a timely manner and having horrible people with bad customer service values. A real turnoff when one is spending a lot of money. Don't shop here

Ordering this year has been a difficult… Ordering this year has been a difficult experience because I don't have my order number ( I ordered 3 different times) and I am completely shut out of the "track your order" because of this. I gave my email and tried to call, to no avail because of the Covid-19. When I got my Visa bill I had to dispute the charge because I don't know where the plants are that I ordered for my son in a different state. Why can't you just use my email name and phone number to send me to tracking of all my orders for this year? This is turning into a BIG hastle!

Dahlia tuber set consisted of just one tuber. I ordered two Seattle Dahlia tuber sets. Each plant consisted of one tuber only, of small to medium size. When buying dahlia, one usually get a bunch of tubers attached to the old stem, not just one tuber. I also ordered from Wayside Garden - their dahlias came in the expected bunch of tubers attached to the old stem. This is not acceptable, I do not know the viability of the small tuber received from White Flower Farm. The reason for it can only be the company's interest in profit over good service.

Poor customer service and product quality Poor customer service. Shipping took 5 days to arrive. Plants poorly packed with brown spots and completely dried out and puny in size. Second shipment with no notification. Plants arrived puny, with yellow leaves, tips torn off and brown edges. Cancelled entire rest of order. Will never buy from them again.

clean website interface however pulling up order history way too slow i like the website look and feel however it could use an easier way to get to various plants. maybe some other search options or building up / narrowing search choices. biggest issue was looking up previous orders (history) took so long (minutes) i could not wait. i believe i only remember getting into my history 1 time (and maybe i tired 5 times) and then basically gave up trying in the future. i was looking to track my orders to see what portion shipped (i will wait for emails ). emails on shipping came timely. company is fine, quality is fine, website: starts 5,5,1 respectively