Will never order from The Sill Again The Sill did finally reach out and offer me a $15 dollar credit. I won’t be taking avail of the offer because their prices are much higher than other venues for the same item. The money tree I purchased from The Sill continues to degrade. I felt it much more economical to just purchase a new one from another venue which is much lower in price than the Sill, even with the credit they offered me. However, I must state, they did finally reach out and offer some compensation. I have tried and tried to contact The Sill. I ordered a money plant and it came in and looked healthy. However, upon following all instructions of caring for this plant, it has started to die. These are supposed to be easy to care for plants. I’ve contacted The Sill and they do not bother returning emails. No phone number and chat doesn’t work. I will never order from this company again for the simple reason that they have non existent customer service. So, ya better hope everything goes correctly and stays that way because these people are obviously so arrogant that they feel they don’t have to answer to anyone regarding their product regardless of the issue.

I placed an order on February 19 I placed an order on February 19. I still have not received the order but my bank account was charged. I have a confirmation number but it seems that this must be a fraudulent site. I am highly disappointed because I was really looking forward to adding to my plants.

The Sill has provided the worst… The Sill has provided the worst customer service I have ever experienced. It is extremely difficult to get a reply from them - expect to wait days. I received a plant in terrible condition, then a replacement in the same state, and they still have not refunded two plants I never received after nearly a month of my follow ups. Shockingly terrible service. Buyer beware. Follow up - Despite the message below, I did not receive any response or contact. from The Sill. Again, absolutely atrocious.

Non existent customer service! Non existent customer service! I received my order last week but was missing 3 out of the 4 items that I ordered. I have been waiting online with their AI chat for 20 minutes but no one has responded yet. I also emailed on Friday. I can’t even do a charge back because I used a gift card. You should have a dedicated team who responds to order concerns within 24 hours and a phone number where you can be reached. What’s worse is that the retail stores can’t help or guide you in the right direction with either. Not to mention EVERYTHING is overpriced!

I ordered almost $1000 worth of plants… I ordered almost $1000 worth of plants and pots. When everything arrived, a majority of the plants were badly damaged. The leaves were either broken, black or wilted. I contacted the customer service within the 30 Customer Happiness Guarantee. They were only willing to refund the cost of the plants, but I would need to pay out of my own pocket the return of the pots that came with the plants. There was no way I was going to allow them to double dip for the cost of the pots. My advice, stay away from The Sill and buy your plants for a local nursery or Home Depot. The plants are in much better shape and the customer service doesn’t suck!!