Botched Order, No Customer Service A year ago, I loved The Sill. Now, not so much. On 8 December I placed my order--a plant and planter--for a birthday gift. The plant finally shipped on 12 December. It arrived on time (barely) a few days later. My order was listed as "delivered" and "fulfilled." Nothing was said about my $42 planter. I tried to contact The Sill. Chat was disabled. No phone number was listed. I sent a note. Three days later, I've heard nothing. I disputed part of my order. At least my credit card company has someone doing customer service. I wanted to continue supporting this small business, but I'm moving to their competitors. (C. Turner)

Beware of Bogus Site Beware of Bogus Site: No Product, No Service, Just Frustration I recently had the unfortunate experience of dealing with The Sill, and it was an absolute nightmare. After eagerly placing an order, I patiently waited for over a month for the product to arrive, only to be met with disappointment. Despite numerous attempts to reach out via email, there was absolutely no response from their supposed customer service team. This lack of communication and total disregard for customer inquiries is utterly unacceptable. It's clear that the sill operates with no intention of fulfilling orders or providing any form of customer support. Save yourself the frustration and steer clear of this bogus site. Your time and money are better invested elsewhere. Its a fake site.

Bad company, don’t use. I ordered 7 plants online, and some potting mix. The big palm and potting mix never arrived, even though it said “delivered” and a couple of the other plants that did arrived were badly damaged. I’ve been trying to reach them for 2 weeks, there’s no phone number, no one available on live chat, and they’re slow to respond to email and vague about resolving my issue. Definitely don’t recommend this company, and May end up contacting my bank to try and claim a credit card issue due to the $100 that’s just gone. **edit** it gets worse: the Sill responded below to say that they would contact me “today” to sort this out, and that was yesterday. Absolutely terrible, liars.

Dead Olive Tree - TERRIBLE Customer Service Ordered an Olive tree for a Christmas present. Delivery to Oakland, CA. Also paid extra for the winterization,. Tree arrived dead after 2 weeks. Customer service is a joke and only willing to refund for the dead tree, not tax or pot - what's the point of full service if the main product is dead? The worst part is the customer service and their failure to reply or offer adequate service. Seems to be a planter pot selling scheme.

Where is my plant? Where is my plant? I sent this as a gift 10 business days ago and it has yet to arrive. I haven’t gotten any updates or communication on when the gift will be shipped. Instead I’m getting daily marketing emails from the company despite the fact that I specifically marked “no” on receiving marketing emails from them. This is terrible service.