I placed my order on 5/4 after seeing… I placed my order on 5/4 after seeing an ad for guaranteed shipping by Mother's Day. It is now over 2 weeks later and I have yet to receive any confirmation that my order has even shipped. I reached out to customer service twice and they simply said the item I ordered was being shipped directly from a vendor. I have emailed twice more to cancel and request a refund and no one from the company has responded. I will never be ordering from The Sill again.

Where is my plant? Where is my plant? I sent this as a gift 10 business days ago and it has yet to arrive. I haven’t gotten any updates or communication on when the gift will be shipped. Instead I’m getting daily marketing emails from the company despite the fact that I specifically marked “no” on receiving marketing emails from them. This is terrible service.

Botched Order, No Customer Service A year ago, I loved The Sill. Now, not so much. On 8 December I placed my order--a plant and planter--for a birthday gift. The plant finally shipped on 12 December. It arrived on time (barely) a few days later. My order was listed as "delivered" and "fulfilled." Nothing was said about my $42 planter. I tried to contact The Sill. Chat was disabled. No phone number was listed. I sent a note. Three days later, I've heard nothing. I disputed part of my order. At least my credit card company has someone doing customer service. I wanted to continue supporting this small business, but I'm moving to their competitors. (C. Turner)

My recent order a great disappointment. After 4 prior acceptable receipts, my surprise my present for my wife arrived with soil from the planter scattered on all of the leaves. I tried to salvage it by wiping all of the leaves with we paper towels. In addition, the company did not include the note that I specified should be with the plant at all.

Horrible customer service Horrible customer service. Sent a plant to my Aunt for Christmas and it was delivered broken and a complete mess with dirt everywhere. Company has had terrible response time and no one offered to do anything except send same plant again and ask where do we send it??? Really?? Almost 2 weeks and nothing has been done to rectify! Will never use again!