My recent order a great disappointment. After 4 prior acceptable receipts, my surprise my present for my wife arrived with soil from the planter scattered on all of the leaves. I tried to salvage it by wiping all of the leaves with we paper towels. In addition, the company did not include the note that I specified should be with the plant at all.

Completely different than the Large… Completely different than the Large plant promised. It was half the size and they never emailed me back. Sill sucks, customer service sucks. I would give a negative 5 if i could. You guys are absolutely the worse kind of deceptive liars.

Tree came snapped - only partial refund given I ordered an olive tree as a sentimental gift for a family member. Upon arrival, the tree was snapped in half where the support rod ended. Almost every leaf on the tree has fallen off and it was basically bare. While I understand that some plants get stressed in shipping, this was excessive. I contacted the company by email and on the web page. The "live chat" listed on the website was non existent. I provided pictures of the tree and answered the question of whether the box had been damaged. About a week went by with no response, and when I finally did hear back, I was offered a medium size plant of a different kind as they were out of olive trees. They only offered a portion of the price I paid, and when I questioned why I was told that the pot wasn't damaged so they wouldn't be sending another one/refunding that portion. I had already explained that I didn't want another plant as it was only an olive tree that held the sentiment and just wanted the refund. What need do I have for a pot without the plant, and it was a gift (which I had stated repeatedly). There was no option to send the pot back. All they did was refund a portion of my money. Now I have no gift, and an expensive pot.

LOVE LOVE LOVE THIS SITE/STORE LOVE LOVE LOVE THIS SITE/STORE! I JUST STARTED TO GET INTO INDOOR PLANTS. PRIOR TO THAT, I DID EVERYTHING I COULD PLANT OUTSIDE! I LOVE FLOWERS, PLANTS, VEGGIES,, AND STARTED TO GET INTO ANYTHING THAT I POSSIBLY COULD WITH MY YARD, OF COURSE, BEING WITH THE FACT THAT I RENT, SOME LIMITATIONS. BUT NOW INDOORS, THE SKY IS THE LIMIT! I STARTED WITH SOME ROOTS TO PLANT N NOW I CANE ACROSS YOUR ENDLESS POSSIBILITIES!

Will never order from The Sill Again The Sill did finally reach out and offer me a $15 dollar credit. I won’t be taking avail of the offer because their prices are much higher than other venues for the same item. The money tree I purchased from The Sill continues to degrade. I felt it much more economical to just purchase a new one from another venue which is much lower in price than the Sill, even with the credit they offered me. However, I must state, they did finally reach out and offer some compensation. I have tried and tried to contact The Sill. I ordered a money plant and it came in and looked healthy. However, upon following all instructions of caring for this plant, it has started to die. These are supposed to be easy to care for plants. I’ve contacted The Sill and they do not bother returning emails. No phone number and chat doesn’t work. I will never order from this company again for the simple reason that they have non existent customer service. So, ya better hope everything goes correctly and stays that way because these people are obviously so arrogant that they feel they don’t have to answer to anyone regarding their product regardless of the issue.