Bad company, don’t use. I ordered 7 plants online, and some potting mix. The big palm and potting mix never arrived, even though it said “delivered” and a couple of the other plants that did arrived were badly damaged. I’ve been trying to reach them for 2 weeks, there’s no phone number, no one available on live chat, and they’re slow to respond to email and vague about resolving my issue. Definitely don’t recommend this company, and May end up contacting my bank to try and claim a credit card issue due to the $100 that’s just gone. **edit** it gets worse: the Sill responded below to say that they would contact me “today” to sort this out, and that was yesterday. Absolutely terrible, liars.

I ordered almost $1000 worth of plants… I ordered almost $1000 worth of plants and pots. When everything arrived, a majority of the plants were badly damaged. The leaves were either broken, black or wilted. I contacted the customer service within the 30 Customer Happiness Guarantee. They were only willing to refund the cost of the plants, but I would need to pay out of my own pocket the return of the pots that came with the plants. There was no way I was going to allow them to double dip for the cost of the pots. My advice, stay away from The Sill and buy your plants for a local nursery or Home Depot. The plants are in much better shape and the customer service doesn’t suck!!

Completely different than the Large… Completely different than the Large plant promised. It was half the size and they never emailed me back. Sill sucks, customer service sucks. I would give a negative 5 if i could. You guys are absolutely the worse kind of deceptive liars.

Horrible customer service Horrible customer service. Sent a plant to my Aunt for Christmas and it was delivered broken and a complete mess with dirt everywhere. Company has had terrible response time and no one offered to do anything except send same plant again and ask where do we send it??? Really?? Almost 2 weeks and nothing has been done to rectify! Will never use again!

I placed my order on 5/4 after seeing… I placed my order on 5/4 after seeing an ad for guaranteed shipping by Mother's Day. It is now over 2 weeks later and I have yet to receive any confirmation that my order has even shipped. I reached out to customer service twice and they simply said the item I ordered was being shipped directly from a vendor. I have emailed twice more to cancel and request a refund and no one from the company has responded. I will never be ordering from The Sill again.