I ordered almost $1000 worth of plants… I ordered almost $1000 worth of plants and pots. When everything arrived, a majority of the plants were badly damaged. The leaves were either broken, black or wilted. I contacted the customer service within the 30 Customer Happiness Guarantee. They were only willing to refund the cost of the plants, but I would need to pay out of my own pocket the return of the pots that came with the plants. There was no way I was going to allow them to double dip for the cost of the pots. My advice, stay away from The Sill and buy your plants for a local nursery or Home Depot. The plants are in much better shape and the customer service doesn’t suck!!

Tree came snapped - only partial refund given I ordered an olive tree as a sentimental gift for a family member. Upon arrival, the tree was snapped in half where the support rod ended. Almost every leaf on the tree has fallen off and it was basically bare. While I understand that some plants get stressed in shipping, this was excessive. I contacted the company by email and on the web page. The "live chat" listed on the website was non existent. I provided pictures of the tree and answered the question of whether the box had been damaged. About a week went by with no response, and when I finally did hear back, I was offered a medium size plant of a different kind as they were out of olive trees. They only offered a portion of the price I paid, and when I questioned why I was told that the pot wasn't damaged so they wouldn't be sending another one/refunding that portion. I had already explained that I didn't want another plant as it was only an olive tree that held the sentiment and just wanted the refund. What need do I have for a pot without the plant, and it was a gift (which I had stated repeatedly). There was no option to send the pot back. All they did was refund a portion of my money. Now I have no gift, and an expensive pot.

Non existent customer service! Non existent customer service! I received my order last week but was missing 3 out of the 4 items that I ordered. I have been waiting online with their AI chat for 20 minutes but no one has responded yet. I also emailed on Friday. I can’t even do a charge back because I used a gift card. You should have a dedicated team who responds to order concerns within 24 hours and a phone number where you can be reached. What’s worse is that the retail stores can’t help or guide you in the right direction with either. Not to mention EVERYTHING is overpriced!

I placed an order on February 19 I placed an order on February 19. I still have not received the order but my bank account was charged. I have a confirmation number but it seems that this must be a fraudulent site. I am highly disappointed because I was really looking forward to adding to my plants.

My recent order a great disappointment. After 4 prior acceptable receipts, my surprise my present for my wife arrived with soil from the planter scattered on all of the leaves. I tried to salvage it by wiping all of the leaves with we paper towels. In addition, the company did not include the note that I specified should be with the plant at all.