Completely different than the Large… Completely different than the Large plant promised. It was half the size and they never emailed me back. Sill sucks, customer service sucks. I would give a negative 5 if i could. You guys are absolutely the worse kind of deceptive liars.

Non existent customer service! Non existent customer service! I received my order last week but was missing 3 out of the 4 items that I ordered. I have been waiting online with their AI chat for 20 minutes but no one has responded yet. I also emailed on Friday. I can’t even do a charge back because I used a gift card. You should have a dedicated team who responds to order concerns within 24 hours and a phone number where you can be reached. What’s worse is that the retail stores can’t help or guide you in the right direction with either. Not to mention EVERYTHING is overpriced!

Beware of Bogus Site Beware of Bogus Site: No Product, No Service, Just Frustration I recently had the unfortunate experience of dealing with The Sill, and it was an absolute nightmare. After eagerly placing an order, I patiently waited for over a month for the product to arrive, only to be met with disappointment. Despite numerous attempts to reach out via email, there was absolutely no response from their supposed customer service team. This lack of communication and total disregard for customer inquiries is utterly unacceptable. It's clear that the sill operates with no intention of fulfilling orders or providing any form of customer support. Save yourself the frustration and steer clear of this bogus site. Your time and money are better invested elsewhere. Its a fake site.

LOVE LOVE LOVE THIS SITE/STORE LOVE LOVE LOVE THIS SITE/STORE! I JUST STARTED TO GET INTO INDOOR PLANTS. PRIOR TO THAT, I DID EVERYTHING I COULD PLANT OUTSIDE! I LOVE FLOWERS, PLANTS, VEGGIES,, AND STARTED TO GET INTO ANYTHING THAT I POSSIBLY COULD WITH MY YARD, OF COURSE, BEING WITH THE FACT THAT I RENT, SOME LIMITATIONS. BUT NOW INDOORS, THE SKY IS THE LIMIT! I STARTED WITH SOME ROOTS TO PLANT N NOW I CANE ACROSS YOUR ENDLESS POSSIBILITIES!

Horrible customer service Horrible customer service. Sent a plant to my Aunt for Christmas and it was delivered broken and a complete mess with dirt everywhere. Company has had terrible response time and no one offered to do anything except send same plant again and ask where do we send it??? Really?? Almost 2 weeks and nothing has been done to rectify! Will never use again!