Cathy Hutchins
GBImpressive quick service! I am super impressed with the service! I received my rug so fast- 2 days! I made the purchase online but called to ask a question. An actual human being answered the phone- a courteous, knowledgeable human being! I paid a little more for the rug than it sold for on some other websites but I guess they have to pay the human and that is well worth the extra cost. I would definitely recommend Rug Studio and will order again.
Denise Ward
GBExcellent customer service!! What customer service should be! Excellent, caring customer service. I needed certain timing on delivery, & they went above and beyond to make sure I was happy. And when the delivery service made an error, they were all over it and made sure that I was satisfied ASAP! They always look for a customer oriented solution! Great company!
Iris Regas
GBVery good selection and filter Compared to other online rug sites, Rug Studio has a very good selection and an easy to use filter. However the filter made me miss the perfect rug! (I found it anyway by specifying a brand I found on another website...) I can't say anything about Rug Studio's sales and service because I haven't ordered yet. I do plan to order several rugs from Rug Studio.
Scott Friedman
GBDuring this recent pandemic During this recent pandemic, I decided to buy a rug from Rug Studio. They were fully staffed to swiftly take my order, to take my money, and to deliver my rug within days. However, they delivered a poor quality and sub-standard that was returned within two days. Problem is that it is 3 weeks and my money is still with them... they say it is "due to Covid". How ironic that Covid only impacted Rug Studio's ability to return my money! Stay away from Rug Studio!
Joni Beicher
GBI just bought a small rug at a nearby … I just bought a small rug at a nearby store for more money than the Rug Studio price, plus, had to pay tax. Got a price from that store on a larger rug, knew the price with RugStudio, the store was over a hundred more, so will be purchasing through RugStudio today. Also, the shipping appears to be quick, which I need.