Phenomenal Customer Service I was looking for a 10x14 rug for my living room. I first ordered a 2x3 rug to see if the colors would work. I loved it, so I ordered the large one and a runner. When I received the two rugs, the runner was perfect, but the large one was about two shades lighter. It was not going to work at all. The customer service from Becky was phenomenal! She was so professional and understood what the issue was and immediately made arrangements for the two rugs to be picked up at their expense. I received a full refund. I would highly recommend this company and their customer service, especially Becky!

In my experience it has always been … In my experience it has always been "fun" to browse through the RugStudio website -- there is always a fascinating variety of items to check out, sometimes almost too many/almost overwhelming (but in a good way!). And the sale prices, at least for the rug(s) I am looking for today, are the best I have seen in a while now. Thanks for asking.

Great experience all around. I had a great experience with RugStudio.com. The swatches that I ordered arrived promptly and the quality of the rugs was excellent. When a lower price came up on a competitor's website, I sent a quick note via the chat function to a customer service representative asking if RugStudio could match the price, and she responded almost immediately that they could and even threw in a rug pad for free!! In fact, every question I sent via email was answered promptly and completely, even on the weekend. I am very impressed with their customer service and would recommend them to anyone looking for a high quality rug.

Impressive quick service! I am super impressed with the service! I received my rug so fast- 2 days! I made the purchase online but called to ask a question. An actual human being answered the phone- a courteous, knowledgeable human being! I paid a little more for the rug than it sold for on some other websites but I guess they have to pay the human and that is well worth the extra cost. I would definitely recommend Rug Studio and will order again.

Longtime Satisfied Customer I have purchased a number of carpets (they're too high quality to be called 'rugs'!) from The Rug Studio over time. And have always found the following: (1) their selection--and the depth and breadth of it--is staggeringly good--across styles, materials, price points, countries of origin, and more; (2) their customer service is simply amazing. Want proof? I was considering a carpet once and called their Houston showroom. And asked if they would drag a carpet into the parking lot and photograph it in natural light and email me photos to ensure the carpet was the right color. An email and photos arrived...IN LESS THAN 10 MINUTES! Seriously, these people and this company is just terrific. I'm purchasing our 4th carpet from them today.