Impeccable customer service! It's not often a company's customer service is so helpful, kind, responsive, and actually follows through with something they say they will do so quickly and efficiently. I couldn't recommend the Rug Studio more and will definitely be a repeat customer!

Great experience all around. I had a great experience with RugStudio.com. The swatches that I ordered arrived promptly and the quality of the rugs was excellent. When a lower price came up on a competitor's website, I sent a quick note via the chat function to a customer service representative asking if RugStudio could match the price, and she responded almost immediately that they could and even threw in a rug pad for free!! In fact, every question I sent via email was answered promptly and completely, even on the weekend. I am very impressed with their customer service and would recommend them to anyone looking for a high quality rug.

Very good selection and filter Compared to other online rug sites, Rug Studio has a very good selection and an easy to use filter. However the filter made me miss the perfect rug! (I found it anyway by specifying a brand I found on another website...) I can't say anything about Rug Studio's sales and service because I haven't ordered yet. I do plan to order several rugs from Rug Studio.

From customer service to the design… From customer service to the design expert RugStudio was exceptional with service and design advise. I can not say enough about how the process of ordering was excellent my customer service rep even offered to check stock to give me an idea of how long I may have to wait for delivery. I would order again and needless to say the rug I received was delivered by fedex in perfect condition but what is even more exciting is just how drop dead gorgeous this area rug is.... everyone I had contact with at RugStudio gets an A+++++. I would order from this team again!!!!

RugStudio's customer service is… RugStudio's customer service is excellent. I asked a question online and actually got a clear answer from a real person, complete with photos and specs. Rugs aren't easy to buy from a photo alone, so that info made my decision much easier. I have purchased here before and appreciate the store's huge selection and quick delivery.