Tracking information sent three days … Tracking information sent three days after delivery. Requested signature upon delivery because we are not currently living at this residence and planned on being there the day it was to be delivered. Rug sat on front porch for two days one of which it was raining. Still don't have rug pad and have no idea where it is.

Excellent shopping experience. Easy to use website, I was able to pull up the size, shape and color of rug I needed, then choose from the selections. There also material and manufacturer choices if necessary. I was kept informed of the progress of my order and they even provided shipping tracking and you can chose if you want a signature upon delivery or not.

RugPal very considerate and helpful. I ordered an indoor/outdoor runner to use indoors, not knowing that it would be so uncomfortable underfoot. The color and quality was good but I made a mistake in ordering this for indoor use. I paid $62.00 for the runner and return UPS shipping costs were $32.06! I decided to keep the rug rather than lose so much money. I had planned to order a total of 7 rugs online. I hope others will learn from my mistake. if you order it, be prepared to keep it, even if you don't like it. I notified RugPal of my dilemma and they were exceptionally considerate in helping resolve the problem.

Outstanding Product and Customer Service Having just moved into our new home, we needed to quickly purchase area rugs. I was browsing Architectural Digest and fell in love with a large Loloi area rug which was featured. I needed that rug and fast in my home :) I searched the internet and found RugPal among many other retailers. RugPal stood out to me due to free shipping, fair pricing and free rug pad. But most important was the excellent customer service I received through the "chat" function as well as email. I am looking forward to my next purchase with RugPal!

Purchase rug Looked for item purchased at several locations. Website for rug pal was easy to navigate and user friendly. The item was also favorably priced. Thank you. Suggest providing shipping info along with purchase confirmation.