J helped me locate the three rugs I was… J helped me locate the three rugs I was not able to obtain at my local supplier. He was wonderful and very cooperative. Provided me with my shipment and payment options, he then sent me the links to make sure the items were the correct ones I wanted. He finally arranged payment and shipment. Double his Stars for me please. RugPal CSR is excellent. The experience was way above what I was expecting.

Excellent shopping experience. Easy to use website, I was able to pull up the size, shape and color of rug I needed, then choose from the selections. There also material and manufacturer choices if necessary. I was kept informed of the progress of my order and they even provided shipping tracking and you can chose if you want a signature upon delivery or not.

Easy as pie! Great selection and deals galore! I've been looking for a rug for our Master Bedroom for about a month. I was getting frustrated at the lack of information and accuracy of many other online rug vendor sites. But then I came upon RugPal and was pleasantly surprised to find some very affordable rugs with great photos and size options. I took the big leap and ordered one along with a matching runner and am now anxiously awaiting its arrival. Upon checkout, I immediately received a friendly confirmation email and account login information - and later that day, received notification that my order had already shipped!! Super fast service - very impressed so far.

Tracking information sent three days … Tracking information sent three days after delivery. Requested signature upon delivery because we are not currently living at this residence and planned on being there the day it was to be delivered. Rug sat on front porch for two days one of which it was raining. Still don't have rug pad and have no idea where it is.

Purchase rug Looked for item purchased at several locations. Website for rug pal was easy to navigate and user friendly. The item was also favorably priced. Thank you. Suggest providing shipping info along with purchase confirmation.