Wrong carpets were delivered. The wrong carpets were delivered. Notified RugPal on delivery day (December 28) and was told it might take three working days for their return department to get back with us. Today is the third working day (January 3rd) and no response. Will give them one more day to respond ....likely heavy returns after the Christmas holiday ..... before I notify my credit card company.

Excellent Service I found their customer service truly outstanding from initial questions on the site about a rug to prompt delivery. Prices are great for quality rugs. Direct contact with company about change in delivery could not have been better. I will definitely buy from RugPal again.

Very Pleased With my RugPal experience I used the Google search engine to find the color, type and size of rug I was looking for and came across RugPal's website. I read the reviews from other customers' posts and decided to place an order and was extremely pleased with how quickly my rug came, the product itself and the fact that my baby grand piano looks perfect sitting on it! I would recommend them to others without a doubt. Thanks RugPal!

Fantastic company We've been customers of RugPal for several years and highly recommend them to all of our friends (and even to family ;~} ) Fast service, great quality. You'll not be disappointed!

Great Rug and Incredible Customer Service I recently purchased a small mountain cabin with wood floors and was looking for a quality area rug. I researched multiple sites before I made my purchase and found the best price from RugPal. The item was delivered quickly and it was exactly the quality I was looking for. I contacted customer service with a question and I received a quick response with an even better answer than I had expected! I will definitely purchase from RugPal in the future.